IT System Administrator

About the role

Fadata Group is a leading provider of software solutions for the insurance industry, offering next-generation core platform using end-to-end, flexible cloud services for all lines of business and all insurance processes, harnessing open ecosystems. Fadata Group empowers insurers to drive customer engagement, innovation, and business value. With clients in over 30 countries across the globe, we are recognized by analysts Gartner and Celent as a leading solution provider. Our values, Trust, Openness, Passion, Innovation, and Ca re serve as our guiding compass. They shape how we work every day, our relationships with clients, and the way we collaborate as a team. We are looking for a Senior IT System Administrator, based in our Sofia, Bulgaria office, to take a leading, hands-on role in installing, configuring, maintaining, and continuously improving the company's IT systems, infrastructure, and services. Reporting to the IT Manager, you will own critical internal systems, monitor and safeguard our IT environments, advise on architecture and improvements, lead IT projects, and act as a senior escalation point and mentor for the wider IT team. . Monitor internal IT environments, software systems, and services-as well as customer-facing ones-proactively identifying issues and notifying the affected departments. Active Directory & Entra ID management: administer and maintain on-premises Active Directory and Microsoft Entra ID, including user and group management, Group Policy administration, and directory synchronization. Identity & Access Management (IAM): own and improve IAM processes, including identity lifecycle management, single sign-on (SSO), multi-factor authentication (MFA), and privileged access and delegation. macOS endpoint management: administer and support the macOS fleet end to end-device enrollment, configuration, t roubleshooting, patching, and lifecycle management-with hands-on Jamf Pro administration (policy management, configuration profiles, inventory, application de ployment, OS updates, and endpoint compliance enforcement). Windows endpoint management: manage and maintain the Windows fleet through ManageEngine Endpoint Central, including software deployment, patch management, and policy enforcement. Jira Service Management (Service Desk): administer and support the Jira Service Desk platform, including queues, request types, workflows, SLAs, automation, and user access, and provide administration and support for business software and applications across the company. Maintain and administer Fadata IT environment, including hardware, software systems, applications, and configurations. Provide senior-level technical support: research, resolve, respond to, and troubleshoot escalated user issues Manage relationships with hardware and software vendors, including procurement, evaluation, and support coordination. Lead and contribute to IT projects-system rollouts, migrations, and infrastructure improvements-from planning through to delivery. Security and compliance: apply and champion security and compliance best practices, working closely with the Information Security team to ensure strong controls and adherence to organizational policies and industry standards. Mentor junior team members, share knowledge across the IT team, and help define IT standards and best practices. Provide guidance on setting up and maintaining workstations and on installing and configuring peripheral devices. Maintain accurate, up-to-date technical documentation of system configurations, changes, and standard operating procedures. Required Skills & Experience Education: Bachelor's degree in IT, Computer Science, or a related field, or equivalent practical experience. Experience: 5+ years of professional experience in IT system administration, including senior or lead-level responsibilities. Deep, hands-on expertise administering on-premises Active Directory and Microsoft Entra ID, including Group Policy and IAM (SSO, MFA, privileged access). Proven experience administering macOS endpoints with Jamf Pro, including policies, configuration profiles, application deployment, OS updates, and compliance enforcement. Strong knowledge of Windows Endpoint Management (e.g., ManageEngine Endpoint Central preferred) and Microsoft 365 administration. Hands-on experience administering and supporting Jira Service Management (Service Desk), including workflows, SLAs, and automation. Solid understanding of computer networks, hardware, operating systems, software systems, and cloud-based solutions. Scripting and automation skills (e.g., PowerShell) to administer systems at scale. Practical experience applying security and compliance best practices in a business environment. Ability to lead projects, set technical direction, and mentor junior colleagues. What We Value Strong problem-solving, analytical, and troubleshooting skills. Teamwork and the ability to collaborate effectively across teams. A drive for continuous professional improveme

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