Export Customer Service Officer

Responsibilities

• Export Shipment Coordination
• Handle export bookings from customers and overseas agents.
• Arrange bookings with carriers, co-loaders, and transport vendors.
• Monitor shipment schedules, vessel departures, and cargo movements.
• Documentation
• Prepare and verify shipping documents, including:Bill of Lading (BL)Shipping Instructions (SI)Commercial InvoicePacking ListCertificate of Origin (COO)DG declarations (when applicable)
• Ensure documentation complies with destination country requirements.
• Customer Service
• Respond promptly to customer enquiries.
• Provide shipment status updates and resolve shipment issues.
• Maintain strong relationships with customers and overseas agents.
• Operations Coordination
• Coordinate with warehouse, trucking companies, carriers, and customs brokers.
• Arrange cargo collection, stuffing, and delivery schedules.
• Follow up on shipment milestones and exceptions.
• Billing & Cost Control
• Prepare job files and billing instructions.
• Verify vendor invoices and customer charges.
• Ensure all costs are captured and billed accurately.
• Compliance
• Ensure compliance with customs regulations, carrier requirements, and company SOPs.
• Handle DG cargo documentation and special cargo requirements when necessary.
• Reporting
• Update shipment records in operating systems.
• Maintain accurate filing and documentation.
• Prepare reports requested by management.

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Company Intel

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