Manager, HRSS

Requirements

• 12-15+ years of progressive experience in HR operations or shared services, including multi-team leadership in a global or regional environment.
• Demonstrated experience managing tiered service delivery models and complex HR operations at scale.
• Strong background in Workday HCM and case management/ticketing platforms.
• Proven experience driving large-scale process improvement, transformation, or HRSS optimization initiatives.
• Vendor and stakeholder management experience required.
• Lean, Six Sigma, or process improvement certification.
• Critical Skills
• Strong leadership, coaching, and change management capabilities.
• Excellent analytical and data-driven decision-making skills.
• Ability to manage ambiguity, risk, and sensitive employee issues with sound judgment.
• Strong stakeholder management and influencing skills at senior levels.
• High ethical standards with a strong commitment to confidentiality and compliance.
• Excellent written and verbal communication skills.
• Disclaimer

Benefits

Additional Information

Manager, HRSS Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress. Every day we perform better because of how we work together, as one team, each the best at what we do. We bring together talented experts across a broad spectrum of business critical corporate functions. Every role plays an essential part in enabling our customers to achieve their goals. Our teams are agile, collaborative, and committed to delivering-for each other, for our customers, and ultimately for the people who rely on the services we support. Discover what your 25,000 future colleagues already know: Why Syneos Health - We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program. - We are committed to building an inclusive culture - where you can authentically be yourself. Central to this is our purpose - Driven to Deliver - which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone's life. - We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress. Job Responsibilities Core Responsibilities Lead and manage the HR Shared Services team to ensure efficient, accurate, and timely delivery of HR operational services. Oversee end-to-end employee lifecycle processes, including onboarding, transfers, exits, employee data management, payroll inputs, and benefits administration. Serve as the primary escalation point for employee and manager queries related to HR policies, processes, and systems. Ensure adherence to defined SLAs, KPIs, and service quality standards; monitor volumes, turnaround times, and accuracy. Drive operational consistency through process standardization, documentation, and continuous improvement initiatives. Ensure compliance with employment laws, internal policies, audit requirements, and data privacy standards. Partner closely with HR Business Partners, COEs, Payroll, and IT to resolve operational issues and ensure seamless service delivery. Maintain and optimize HR systems (e.g., HRIS, ticketing tools), ensuring data accuracy and integrity. Prepare regular operational reports and dashboards for leadership, highlighting trends, risks, and improvement actions. Support change initiatives related to HR process or system updates, including communication and training support.

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