People Operations Coordinator - Global

About the role

The People Operations Coordinator - Global is responsible for delivering a seamless and high-quality employee experience across the full employee lifecycle. This role serves as a key operational partner, ensuring timely support for employee inquiries, accurate data management across systems, and smooth coordination of onboarding and offboarding processes. With a strong focus on detail, organization, and service, the Coordinator helps maintain compliance, operational efficiency, and a welcoming experience for employees.

Responsibilities

• Serve as the primary point of contact for all People Operations inquiries via Jira ticketing, email, and other sources ensuring adherence to service level agreements.
• Provide tier 1 People Team support such as answering employee questions, people team systems user support, complaint/employee relations intake, verifications of employment, etc.
• Properly escalate tier 2 People Team support - such as complex issues requiring interpretation and items needing local expertise - to appropriate People Operations team members or engage cross-functional partners as needed.
• Maintain integrity of company HCM and third-party systems - such as local payroll providers and global mobility tools - through accurate and timely data processing.
• Create new job requisitions (and positions when applicable) in HCM coordinating with cross-functional partners (People Business Partners, Finance, Talent Acquisition, hiring managers) as needed.
• Responsible for People Operations offboarding tasks including but not limited to: processing terminations in HCM and third-party systems, coordinating offboard with IT and other departments as needed in accordance with service level agreements, and communication with departing and former employees.
• Ensure protection and security of all confidential information through proper controls and discretion.
• Assist with compliance reporting and audits such as benefit reporting, government filings, and ad hoc reporting requests.
• Maintain employee files ensuring accuracy, organization, and compliance.
• Support for People team initiatives as needed such as: Annual Compensation Review, performance cycles, handbook and policy launches, annual trainings, etc.

Requirements

• 1-3+ years of HR administrative support experience
• 1+ years Workday HR experience
• 1+ years with a ticketing service tool (Jira preferred)
• Strong written and verbal communication skills in English, with the ability to understand and communicate HR-related information clearly
• International experience/exposure a plus but not required; preferably HR experience supporting North America and EMEA
• Familiarity with Excel/Google Sheets (experience with filters, vLookup, formulas, etc. is a plus)
• Strong organizational skills and attention to detail with ability to work independently and in a fast-paced environment
• A strong problem-solver with a proactive approach to challenges, able to work independently.

Benefits

Additional Information

About AlphaSense: The world's most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients' own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!

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