Computer Support Technician III

Responsibilities

• Serve as the primary escalation point for advanced endpoint and enterprise support issues.
• Lead troubleshooting efforts involving operating systems, hardware, enterprise applications, device management, and endpoint services.
• Provide mentorship and technical guidance to Tier 1 and Tier 2 support staff.
• Assist in developing operational standards, support procedures, and technical documentation.
• Support enterprise endpoint management initiatives and operational improvement efforts.
• Collaborate with engineering, infrastructure, networking, and security teams on enterprise support projects.
• Identify opportunities to improve support workflows, automation, endpoint reliability, and customer experience.
• Participate in enterprise deployments, migrations, and support modernization initiatives.
• Monitor support trends, escalations, and recurring incidents to identify root causes and operational improvements.
• Ensure compliance with enterprise support standards, SLAs, and documentation requirements.
• Coordinate support activities across multiple statewide locations and operational teams.
• Participate in on-call escalation rotations and critical incident response activities.
• Required Skills and Experience
• Advanced enterprise endpoint troubleshooting and escalation experience.
• Strong experience supporting Windows, macOS, iOS, and Android platforms.
• Experience leading technical support operations and mentoring support staff.
• Strong experience with ServiceNow and enterprise incident management processes.
• Experience collaborating with infrastructure, networking, security, and engineering teams.
• Strong analytical, troubleshooting, and leadership skills.
• Preferred Skills and Experience
• Experience with enterprise endpoint management platforms.
• Experience with scripting, automation, or operational process improvement initiatives.
• Familiarity with Microsoft Intune, endpoint configuration, or device lifecycle management.
• Experience supporting large-scale or government enterprise environments.
• Relevant technical or leadership certifications (Microsoft, ITIL, Apple, or similar).
• Physical Demands and Work Environment
• Work is usually performed in office environment with moderate noise levels.
• Requires extended periods of sitting, computer use, and phone communication.
• Occasional standing, walking, lifting, and reaching may be required.
• Requires travel between statewide agency locations based on operational needs.
• May require participation in after-hours support and critical incident response activities.

Requirements

• Bachelor's degree and 5+ years of relevant experience, OR
• Associate's degree and 7+ years of relevant experience, OR
• High School Diploma or GED and 9+ years of relevant experience, OR
• Equivalent experience (one year of relevant experience for each year of required education).
• Preference will be given to candidates who possess
• Preference may be given to candidates with relevant information technology experience with the state agency.
• About OMES
• The Office of Management and Enterprise Services provides excellent service, expert guidance and continuous improvement in support of our partners' goals. We are a highly qualified workforce
• committed to serve those who serve Oklahomans and make government run in the most efficient, innovative

Benefits

Additional Information

Job Posting Title Computer Support Technician III Agency 090 OFFICE OF MANAGEMENT AND ENTERPRISE SERV Supervisory Organization IS-CS Job Posting End Date Refer to the date listed at the top of this posting, if available. Continuous if date is blank. Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) June 24, 2026 Full/Part-Time Full time Job Type Regular

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