Jr Customer Service Representative

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Job Summary Are you passionate about delivering exceptional customer experiences and ensuring seamless order management from start to finish? IFF is a global leader in flavors, fragrances, food ingredients, and health & biosciences, delivering sustainable innovations that elevate everyday products. This role is based in Taubaté, Brazil (hybrid model). You will join a customer-focused, collaborative, and solution-oriented team responsible for managing customer interactions, ensuring accurate order processing, and maintaining strong relationships with key stakeholders. Where You'll Make a Difference Manage customer orders end-to-end, including order entry, confirmation, invoicing, and delivery follow-up Process domestic and export orders in compliance with Sarbanes-Oxley (SOX) requirements Coordinate documentation and resolve issues to ensure on-time and accurate delivery to customers Handle and process credit notes and debit notes related to sales orders or customer claims Act as the main point of contact for customer inquiries, ensuring timely and accurate responses Coordinate and follow up on customer complaints and service cases related to orders Collaborate closely with sales teams and internal stakeholders to ensure alignment and service excellence Use product knowledge, availability insights, and customer-specific information to provide effective solutions What Makes You the Right Fit Bachelor's degree (any field) 1-2 years of experience in Customer Service or Supply Chain in a B2B environment Knowledge of domestic and international trade processes Experience working with SAP (Enterprise Resource Planning system) Strong proficiency in Microsoft Office tools (Excel, Word, PowerPoint) Advanced English communication skills (written and verbal) Ability to analyze situations, exercise sound judgment, and respond to customer needs with sensitivity Strong communication skills and ability to collaborate across different levels of the organization How Would You Stand Out? SAP or related system training certification Strong problem-solving mindset with attention to detail Highly collaborative, proactive, and team-oriented approach Why Choose Us? Hybrid work model offering flexibility Opportunity to work in a global, diverse, and inclusive environment Exposure to international business and cross-functional collaboration Learning and development opportunities to grow your career Be part of a company driven by innovation and sustainability We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more

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