Customer Service Representative (1-Year Contract)
External
Averydennison · Istanbul, TurkeyPrepare for this interview
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Order Management & Supply Chain Coordination End-to-End Order Ownership: Manage the complete order lifecycle, ensuring accurate entry, tracking, and on-time delivery Proactive Communication: Keep customers consistently informed about their order status, dispatch details, and shipment tracking Supply Chain Problem Solving: Proactively identify potential supply chain delays, discuss them with relevant teams, and provide viable alternatives to the custome Customer Support & Relationship Management Expert Consultation: Provide professional phone support to identify customer needs, fulfill requests, and promote the company's products and services Service Excellence: Implement Brand Service Strategies and actively apply new initiatives designed to improve response times and overall customer satisfaction. Data Management: Meticulously track and log order statuses, customer inquiries, and responses in the company's computer systems Issue Resolution & Quality Assurance Complaint Handling: Evaluate and resolve customer complaints with a highly professional, tactful, and solution-oriented approach Returns & Reproductions: Manage product and pricing escalations. Coordinate with Quality Control, Social Compliance, and other departments to test returned goods and secure approvals for reproduction when necessary Teamwork & Cross-Functional Collaboration Sales Support: Partner closely with the Sales department to help achieve shared revenue and business targets. Team Synergy: Act as a reliable backup for team members during peak workload periods to ensure uninterrupted service General Support: Perform other customer service-related duties and operational tasks as assigned Relevant work experience in a customer service department Quick and careful learner, can work efficiently and effectively Strong teamwork spirit Good communication, coordination skills Customer-oriented Problem analysis and solving ability Good sense of continuous improvement and can drive results Have the concept and thinking of automation to work efficiently Full business fluency in Turkish and English, written & verbal Proficiency in computer operation and MS office, good at data analysis
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Company Intel
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