Enterprise Application Support Specialist - Charles River, Autosys, SQL & Reporting in Financial Services

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field; advanced degrees or certifications are a plus
• 5+ years of experience supporting enterprise ap

Benefits

Additional Information

Job Summary Synechron is seeking an experienced Application Support Engineer with expertise in ASP.NET, SSIS, SSRS, Autosys, and domain knowledge of Charles River. This role involves supporting, maintaining, and enhancing enterprise-level investment management applications, ensuring system stability, security, and compliance. The ideal candidate will collaborate with cross-functional teams to optimize workflows, troubleshoot technical issues, and implement automation, contributing to operational resilience and business efficiency. Software Requirements Required Software Proficiency: ASP.NET (latest stable version) - strong experience in developing and supporting web applications and services SSIS (SQL Server Integration Services) - hands-on experience designing and managing data integration workflows SSRS (SQL Server Reporting Services) - proficiency in creating and maintaining reports supporting business intelligence needs Autosys - strong knowledge in scheduling, job automation, and monitoring batch processes SQL Server - supporting database queries, tuning, and data validation ServiceNow - basic familiarity with incident, change management, and workflow management (preferred) Charles River (investment management domain) - comprehensive understanding of workflows, data flows, and system configuration (preferred) Preferred Software Skills: Cloud Platforms: Azure, AWS supporting enterprise integrations (optional) Automation and scripting: PowerShell, Python for support automation (desirable) Monitoring tools: Nagios, Splunk, or similar tools supporting operational health monitoring Overall Responsibilities Support, monitor, and troubleshoot enterprise applications related to Charles River investment management platform, ensuring system stability and data accuracy Develop and optimize SSIS data pipelines and SSRS reports to support business analytics and operational reporting needs Coordinate with IT, business, and vendor teams to resolve incidents and support scheduled jobs using Autosys and ServiceNow workflows Automate routine operational tasks, manage batch jobs, and enhance system workflows for efficiency Perform root cause analysis, resolve system errors, and optimize performance for mission-critical financial systems Maintain detailed documentation, including operational procedures, system configurations, and incident reports Support system upgrades, migrations, and patching activities supporting compliance and operational best practices Collaborate in change management processes, ensuring minimal disruption and adherence to policies Technical Skills (By Category) Languages & Tools (Essential): ASP.NET (latest stable version), SSIS, SSRS - core tools supporting enterprise application support Autosys - job scheduling and batch automation expertise SQL Server - for support, data validation, and troubleshooting Databases & Data Management: SQL Server, and familiarity with database schema, query optimization, and data integrity practices Domain-Specific Knowledge: Charles River workflows, data flows, reporting, and system configuration in investment management (preferred) Automation & Monitoring: Support automation scripts development using PowerShell or Python (preferred) Monitoring tools: Nagios, Splunk, or similar for system health and alert management Tools & Platforms: ServiceNow for incident, change, and workflow management (preferred) Experience Requirements 5+ years of support and maintenance experience in enterprise investment or financial systems Proven ability to support Charles River or similar investment management systems in a high-availability environment Experience in supporting automated batch processes with Autosys and workflows for compliance and operational efficiency Knowledge of database management, SQL tuning, and report generation in SQL Server Strong troubleshooting skills, incident management, and root-cause analysis in enterprise contexts Experience working with cross-functional teams including IT, compliance, and business units Day-to-Day Activities Monitor and troubleshoot enterprise applications, batch jobs, and reporting workflows Support daily operations, incident resolution, and timely problem escalation Develop and refine Autosys jobs and workflows to improve automation and system reliability Support system upgrades, patches, and migrations while minimizing operational impact Collaborate with users, vendors, and internal teams to analyze issues and implement resolutions Maintain detailed documentation of system configurations, workflows, and operational procedures Conduct root cause analysis, perform performance tuning, and optimize data workflows Participate in shift support and emergency response activities supporting compliance standards

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