Solutions Engineer

About the role

Pindrop is the Real Human + Right Human® Identity Trust Platform for the AI era. As AI-driven fraud and deepfakes erode trust in digital communication, Pindrop delivers continuous identity verification and deepfake detection across voice, video, and digital interactions in real time. Enterprises rely on Pindrop to secure billions of high-risk customer interactions each year, including top U.S. banks, as well as leading insurers and healthcare providers. Powered by models trained on more than 1.5 billion real-world interactions annually and protected by 300+ patents, Pindrop restores trust while reducing fraud, lowering operational costs, and improving customer experience. Recognized by TIME as one of the Top 10 Most Influential Software Companies of 2026 and by Inc. for Best in Business for Innovation, Pindrop is backed by leading investors including Andreessen Horowitz, IVP, and CapitalG. Solutions Engineer Remote, USA Pindrop is redefining trust in the digital age. Our patented voice, video authentication, fraud detection, and deepfake detection technologies protect some of the world's largest banks, insurers, retailers, and healthcare leaders. As AI-driven threats evolve in the form of synthetic voices, deepfakes, face swapping, and more, our solutions stay ahead, helping ensure that the real human and the right human are recognized. At Pindrop, we are shaping the future of trust. We build the most advanced voiceauthentication and deepfake detection technology in the world. Pindrop is trusted by Fortune 500 enterprises to secure voice interactions, and with$100M ARR, we're entering our next phase of innovation and growth, backed by world-class investors including Andreessen Horowitz, IVP, and CapitalG.

Responsibilities

• As a Solutions Engineer, you will own a portfolio of named accounts and be accountable for new ARR growth, net-new logo acquisition, and multi-year enterprise deals.
• Provide technical pre-sale support to sales teams to achieve assigned sales goals.
• Act as a subject matter expert for Pindrop's expanding portfolio of solutions.
• Partner with sales to generate new license revenue by creating and delivering solutions that resonate in target customer segments
• Advise organizations on improvements to their IVR, call center and fraud operational processes with the use of Pindrop technologies.
• Gain trust and influence customer buying process with technical knowledge and consultative selling skills
• Develop and deliver presentations to articulate technical concepts relevant to each specific account's environment, such as solution scope, size, integration / API flows, and business case / ROI.
• Conduct product demonstration to customers and lead successful proof of value (POVs)
• Acquire and integrate industry and market knowledge related to the competitive landscape, emerging fraud risk trends, and technologies in order to demonstrate market leadership.
• Collaborate with Customer Success solution architects to build Statements of Work (SOWs) and other technical documents.
• Respond to customer RFP/RFI/RFQ documents, coordinating with others across the organization as needed.
• Support product launch activities and assist with trade shows, conferences, executive briefings and technical training activities
• Cultivate and qualify new pipeline opportunities, track associated revenue to support financial forecasts and business plans
• Work closely with Account Executives to develop a territory and per-account strategy and accurately forecast technical opportunity details within Salesforce.com.

Requirements

• You build trust with internal and external stakeholders and demonstrate sound judgment in knowing when to lean in directly versus provide support from a distance.
• You are highly persistent and solutions-oriented, challenging the status quo and approaching obstacles with curiosity and determination rather than accepting "no" as a final answer.
• You are passionate about joining an early-stage, high-growth company and operate with a strong growth mindset.
• You possess strong business and technical acumen and can clearly articulate solution value propositions to a variety of audiences.
• You are strategic by nature, yet willing to roll up your sleeves and dive into the details when needed.
• You are resilient in the face of challenges, change, and ambiguity, maintaining focus and composure.
• You maintain an optimistic, positive outlook and consistently look for ways to
• turn problems into solutions.
• You are resourceful, energized by uncovering and implementing innovative approaches, and focused on delivering measurable results.
• You take ownership, follow through on your commitments, and consistently under-promise and over-deliver.
• You are nimble and adaptable as priorities evolve, while still maintaining a clear view of the broader objectives.
• Your skill-set
• 7+ years of sales engineering experience, includ

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