AI Engagement Lead - Digital Customer Success

About the role

Alteryx's Digital Customer Success team serves thousands of non-named accounts globally ; customers without a dedicated CSM who are at real risk of churning if they don't get the right support at the right time. We operate as a pooled, digital-first model, blending automation with human expertise to drive adoption, retention, and expansion at scale. This role sits within that team but operates differently from our CSMs. You are not customer-facing. You are the operational intelligence layer that makes the entire team more effective. We are building the AI infrastructure that drives proactive renewal engagement across our digital/scaled customer segment. This role exists to turn existing data signals into automated actions that move renewal rate at scale. You are someone who has worked closely enough to AI-powered solutions to drive the work, make informed decisions about what gets built, and operationalize the output. You thrive in ambiguity, move fast to a working v1, and are energized by seeing a business metric move as a result of what you drove.

Responsibilities

• Design and implement AI-powered solutions that drive proactive customer engagement across a large portfolio of non-named accounts, with renewal rate as the primary success metric
• Build cohort logic and scoring models that segment accounts by renewal risk and behavioural profile
• Develop automated trigger-based outreach workflows that connect behavioural signals to timely , personalized customer actions
• Build internal GPT tools and automation that improve the speed and quality of CSM engagements in the digital/scaled segment
• Work cross-functionally with data science, data engineering, and digital programs teams to align on priorities and ensure solutions are built for scale
• Translate ambiguous business problems into concrete AI implementations , defining what gets built, why, and how success is measured

Requirements

• Experience working in a technology company with exposure to digital/scaled account management or scaled customer engagement programs
• Hands-on experience working with AI-powered solutions . Y ou have been close enough to the build to drive decisions, not just consume the output
• Ability to work with real-world data from CRM systems, product telemetry, and usage logs to identify patterns and inform action
• Experience translating ambiguous business problems into concrete operational solutions independently, without a fully defined brief
• Strong stakeholder management skills . Y ou can build informal relationships and get prioritization from technical teams you don't have authority over
• Outcome-oriented mindset . Y ou define success by whether a metric moved, not whether a solution was delivered
• Strong Advantage
• Hands-on experience building with LLM APIs, GPT tooling, or workflow automation platforms
• Experience in B2B SaaS, particularly in Customer Success, Revenue Operations, or Growth functions
• Familiarity with Salesforce as a data source
• Experience designing customer segmentation or cohort logic for engagement programs
• Exposure to churn prediction or renewal rate optimization use cases
• What This Role Is Not
• A customer-facing CSM role . Y ou do not own customer relationships or renewal conversations
• A research role . Y ou are driving what AI will actually do , not exploring what it could theoretically do
• A role with a fully defined brief . I f you need complete clarity before you start, this will frustrate you
• Why Join Us
• Direct line of sight from what you drive to a measurable business outcome
• Cross-functional visibility across data science, digital programs, customer success and sales from day one
• You are not inheriting someone else's system . Y ou are defining how AI gets operationalized in a Customer Success motion for a global analytics company
• A role deliberately designed to grow in scope as impact is demonstrated
• #LI-MP1
• Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encour

Additional Information

Meet the Moment with Alteryx We're living through a once-in-a-generation shift in how work gets done. Data, automation, and AI are quickly becoming the center of every business decision - and Alteryx is leading the transformation. You'll be working on the challenges that sit at the heart of modern business. No matter your role, the work you do will help organizations move faster, see more clearly, and tackle questions that used to feel impossible. If you're ready to meet the moment with innovation, curiosity, and excellence, there's a place for you here. About Alteryx Alteryx is the leader in analytic process automation, helping analysts and data scientists answer complex business questions faster. Headquartered in Irvine, California, Alteryx has customers across 90+ countries.

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