Insurance & Claims Manager

About the role

The Insurance and Claims Manager (Freight Forwarding and NVOCC) will be leading our Insurance & Claims Department. Oversee cargo loss/damage claims and corporate insurance portfolios. Minimize financial and legal exposure by ensuring strict adherence to maritime liabilities (e.g., COGSA, Hague-Visby rules), negotiating settlements with Claimants, and managing subrogation and recovery with global Carriers and other relevant Parties. Claims Management End-to-End Lifecycle: Oversee the intake, investigation, and resolution of cargo loss, damage, shortage, and delay claims. Liability Analysis: Evaluate claims based on the Bill of Lading terms, House Bill of Lading liability (as an NVOCC), and international maritime conventions. Negotiation & Settlement: Negotiate directly with shippers, consignees, and insurers to reach equitable and cost-effective settlements. Subrogation & Recovery: Actively pursue third-party recoveries from ocean carriers, truckers, warehouse providers, and their respective liability insurers. Insurance & Risk Management Policy Administration: Manage corporate insurance portfolios, including Marine Cargo, Freight Forwarders Liability (FFL), Errors & Omissions (E&O), and Warehouse Legal Liability. Renewal & Underwriting: Prepare data-driven statistics, loss-run reports, and renewal summaries for annual insurance negotiations. Risk Mitigation: Analyze claims data to identify root causes; implement loss-prevention strategies and standard operating procedures (SOPs) across the supply chain. Legal & Compliance Legal Liaison: Collaborate with external maritime counsel, surveyors, and NVOCC underwriters on high-value, complex, or litigated claims. Regulatory Adherence: Ensure all claims and operational practices comply with international trade laws and local port/customs regulations. Reporting & Analytics Database Management: Maintain accurate claims systems, tracking reserves, paid claims, and recovery ratios. Management Reporting: Generate periodic reports detailing claims trends, financial impacts, and risk exposures for executive management.

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