Director, Developer Operations and Experience

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About Miovision: At Miovision, we're unlocking transportation networks that move you. Our vision and mission is to enable smart, fast, safe communities that simply flow, as we drive the Intelligent Mobility Revolution. Backed by the world's most advanced traffic AI, Miovision's innovations in traffic signal planning and operations are making it possible for cities to improve the transportation experience for drivers, cyclists and pedestrians. Our values drive us. They're at the core of everything we do. If they align with yours, proceed through the GREEN light! All in to win: We're driven by a winning mindset, approaching every challenge with intensity, clarity, and speed. One Miovision: We succeed as one team, uniting diverse talents, building on trust, and putting our shared mission before ego. Be better every day: We're committed to continuous growth, staying curious, building mastery, and embracing challenges as learning opportunities. Make it happen: We are proactive and results-driven, taking ownership, acting with urgency, and focusing on solutions that deliver real impact. Earn the customer: We are deeply customer-centric, focused on earning our customers' partnership every day by delivering exceptional experiences that drive their success. Position Summary: At Miovision, we are on a mission to cities that simply flow safely and efficiently. In order to keep the world's traffic flowing, our internal systems need to be just as seamless. We are looking for a Director, Developer Operations and Experience to act as our primary architect of internal flow. The Developer Experience (DevExp) organization is a core part of Miovision's Transformation, Delivery & Technology (TDT) department, responsible for building and operating Miovision's Internal Developer Platform and Agentic SDLC. This platform enables engineers, solution engineers, QA, and other technical and semi-technical users to build, test, deploy, operate, and evolve software quickly, safely, and with confidence. As the Director, Developer Operations and Experience, you will lead a small team of DevOps Engineers and stay close to their day-to-day work, while also steering the evolution from a traditional DevOps function into a modern Developer Experience and Platform Engineering organization. This role owns the strategy, architecture, and execution of the internal developer platform, CI/CD, cloud foundations, observability, and developer tooling, while also pioneering how AI and agent-first pipelines are embedded into the software development lifecycle. This is a hands-on leadership role. You will build and lead a team, coach deeply, and regularly roll up your sleeves alongside engineers. At Miovision, everyone is a builder, and this role exists to ensure that building is fast, intuitive, secure, and increasingly AI-native while maintaining deep accountability for reliability, security, and production operations. Please note: We love collaborating in person. This is a hybrid opportunity with about one day a week spent at our Kitchener HQ. If you're outside the local commuting area but think you're a perfect match, we still want to hear from you, however priority will be given to those who can meet this on-site requirement. Objectives and Responsibilities: Operational Excellence & Reliability Own platform and infrastructure uptime; establish SLOs and reliability governance. Drive DORA metric improvements. Standardize incident response and operational maturity. Ensure secure, compliant, and auditable production operations. Own production system health and availability with Engineering/Architecture. Establish a service maturity model (reliability, security, observability, CI/CD, AI-readiness). Enforce secure coding standards and Quality Gates across all repositories. Lead DevOps → Developer Experience Transformation Evolve DevOps to a modern, platform-engineered, AI-enabled Developer Experience organization, while maintaining reliability and security accountability. Shift focus to enabling all contributors (including QA, solution engineering) as builders. Introduce platform-as-product operating models with roadmaps, feedback, and metrics. Accelerate Onboarding, Wayfinding, and Productivity Radically reduce developer/contributor onboarding time. Improve wayfinding via standards, templates, and conventions. Standardize repository structure and build/deploy patterns for AI workflows, security, and predictability. Embed AI Across the SDLC Drive AI adoption across engineering roles. Design AI-driven capabilities: automated code review, test generation, incident analysis, anomaly detection, and remediation. Translate emerging agentic tooling into internal capabilities. Ensure AI and agent-driven workflows operate within secure, monitored, and policy-bound environments. Embed guardrails to protect proprietary code, customer data, and infrastructure secrets. Own CI/CD, Cloud Foundations, and Observability Own CI/CD platforms, depl

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