Head of Retail Delivery

About the role

At Valtech, you'll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. We are proud of: The work we do and the innovation we drive Our values of share, care and dare A workplace culture that fosters creativity, diversity and autonomy Our borderless, global framework, which enables seamless collaboration As a Head of Retail Delivery (all genders) , you are passionate about experience innovation and eager to push the boundaries of what's possible. You bring +15 years of experience, a growth mindset and a drive to make a lasting impact. You will thrive in this role if you are: A curious problem solver who challenges the status quo A collaborator who values teamwork and knowledge-sharing Excited by the intersection of technology, creativity and data Experienced in Agile methodologies and consulting (a plus) Valtech is a strategic partner for this client, responsible for the end-to-end delivery and operation of business-critical retail platforms across large store networks. This role goes beyond system integration. Valtech owns the design, build, rollout, and run of in-store solutions, ensuring operational stability, scalability, and continuous evolution in live retail environments. Retail operates under high business pressure: stores run continuously, peak periods allow no disruption, and store operations depend on reliable, well-orchestrated systems. Valtech ensures execution at scale, balancing transformation initiatives with day-to-day operational continuity. Acting as a single point of accountability, Valtech coordinates client retail business and IT teams, multiple technology vendors, and global delivery teams to align business objectives with robust execution on the ground. Solutions under Valtech's responsibility are Oracle Retail suite (XStore, EICS, SIOCS...). It also orchestrates the release of other Retail solutions (clientelling apps, sales rep apps...).

Responsibilities

• Lead Valtech's end-to-end retail delivery for the client and teams across France and India.
• Own the performance, coordination and execution of retail technology initiatives (POS, inventory management, integrations, QA, Support, Release, Agile processes...), ensuring predictable delivery, strong quality standards and seamless collaboration with client's retail teams.
• Ensure the right organization, processes, capabilities and governance are in place to secure industrialized, scalable delivery.
• The role is focused on delivery leadership , team orchestration , and program governance for the complete Retail perimeter.
• Delivery Leadership
• Own the global Retail delivery plan for Valtech: scope, milestones, budgets, risks and dependencies.
• Structure and operate the France-India delivery model , ensuring alignment, stability and capacity planning across teams.
• Guarantee predictable delivery with clear commitments, transparent reporting and controlled deviations.
• Lead release governance, environments planning, cutovers and hypercare activities.
• Drive continuous improvement on MTTR, incident reduction, regression prevention, automation and operational excellence.
• Governance & Stakeholder Management
• Represent Valtech in relevant governance forums: SteerCos, client meetings, release boards, risk reviews...
• Provide clear and structured communication to the client leadership.
• Escalate risks early, propose concrete mitigation plans, and ensure decisions are actioned.
• Team Leadership & Organisation Management
• Lead and develop multi-disciplinary teams across France and India: engineering, QA, support, DevOps, architects...
• Ensure the right roles, skills, seniority mix and succession plans are in place to support a large multi-year program.
• Reinforce delivery culture: ownership, accountability, documentation, quality standards, operational KPIs.
• Support hiring, onboarding and capability building for the Retail delivery organization.
• Quality, Compliance & Operational Excellence
• Ensure all deliverables meet the required level of quality before reaching to the client.
• Oversee test strategies, automation roadmap, non-functional requirements and production readiness.
• Implement industrialised processes for CI/CD, monitoring, observability, defect management and SLAs.
• Ensure adherence to the client's security, privacy and enterprise architecture standards.
• Technical Oversight
• Maintain high-level supervision of key technical domains (XStore, SIOCS, integrations) in collabor

Benefits

Additional Information

Head of Retail Delivery (all genders) Why Valtech? We're the experience innovation company - a trusted partner to the world's most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at valtech? Share your experience