Partnerships Manager

Responsibilities

• Partnership & Relationship Management
• Build and strengthen relationships with The Lab's stakeholders, including:Internal customers - our parents and familiesExternal partners - schools, preschools, education partners, and organisations
• Identify and develop new partnership opportunities to expand The Lab's reach and impact
• Act as a key point of contact to ensure excellent stakeholder experience and engagement
• Events & Experience Creation
• Plan and execute exciting events, workshops, competitions, showcases, and outreach initiatives
• Work across teams to create meaningful experiences that strengthen community engagement
• Manage event timelines, coordination, logistics, and post-event follow-up
• Business Growth & Customer Success
• Drive enrolment growth through relationship building and partnership initiatives
• Deliver excellent customer service while understanding stakeholder needs
• Develop engagement and retention strategies to strengthen long-term relationships
• Team Collaboration & Leadership
• Work closely with curriculum, operations, marketing, and centre teams
• Lead projects and coordinate cross-functional initiatives to ensure successful execution

Requirements

• Experience in Sales, Business Development, Account Management, Customer Success, or Customer Service
• Strong communication and relationship-building skills
• Experience in event planning and execution
• Ability to manage multiple projects and stakeholders simultaneously
• Commercially driven with a customer-first mindset
• Managerial or team leadership experience will be highly preferred
• Passion for education and creating meaningful learning experiences for children
• Able to work on both weekends. Working days are Wed - Sunday. Off days are Mondays and Tuesdays.
• Why Join The Lab?
• Join one of Singapore's leading coding and robotics education companies where every partnership you build and every event you create directly contributes to shaping the next generation of innovators.

Additional Information

Build Partnerships. Create Experiences. Shape Young Futures. At The Lab, we believe learning goes beyond the classroom. As a Partnerships Manager, you will play a key role in growing meaningful relationships, creating memorable experiences, and driving opportunities that impact thousands of children and families. This is a dynamic role for someone who enjoys connecting with people, building communities, and turning ideas into reality.

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