Floating Assistant Property Manager / Trainer

Responsibilities

• Training & Development
• Facilitate onboarding training for new hires, including structured sessions during the initial onboarding period
• Train on-site teams on job responsibilities, company policies, systems, and customer service expectations
• Assist in the development and delivery of training materials, including manuals, job aids, presentations, and e-learning content
• Partner with Training and Leadership teams to identify skill gaps and recommend training solutions
• Support ongoing learning initiatives by reinforcing training on-site through coaching and observation
• Evaluate training effectiveness and provide feedback for continuous program improvement
• Maintain training records and assist with tracking completion through LMS systems
• Serve as a resource for employees needing guidance on procedures, systems, and service standards
• Property Operations & Leasing Support
• Assist with day-to-day property operations in the absence of or in partnership with the Property Manager
• Assist with leasing activities including prospect follow-up, touring, application processing, and closing
• Deliver exceptional customer service to prospective and current residents, ensuring a positive experience
• Manage resident accounts including rent collection, payment processing, notices, and delinquency follow-up
• Assist with evictions, court filings, and final account dispositions in accordance with company policy
• Monitor service requests and collaborate with maintenance teams to ensure timely resolution
• Conduct community inspections and apartment walk-throughs to maintain property standards
• Prepare reports, audits, and administrative documentation as needed
• Floating Support & Portfolio Impact
• Travel to assigned properties to provide operational support during staffing shortages, transitions, or high-volume periods
• Assist with new acquisitions and property transitions, including onboarding teams and implementing systems
• Reinforce company standards, policies, and procedures across all communities
• Coach and guide on-site team members to improve performance and consistency
• Collaborate with Property Managers and Regional Leaders to address operational challenges and opportunities
• Team Development & Leadership
• Assist with training and mentoring leasing and on-site staff across the portfolio
• Support team development through hands-on coaching, feedback, and performance reinforcement
• Model leadership behaviors aligned with company values and culture
• Help ensure teams are aligned with company expectations for service, sales, and operations

Requirements

• 3-5+ years of experience in multifamily property management, leasing, or assistant property management
• Prior Assistant Property Manager or similar experience preferred
• Experience in employee training, onboarding, facilitation, or coaching strongly preferred
• Working knowledge of property management operations, including leasing, accounts receivable, and resident relations
• Strong presentation and facilitation skills with the ability to engage diverse audiences
• Excellent written and verbal communication skills across all levels of the organization
• Ability to travel regularly throughout North Carolina properties, with occasional travel to South Carolina and the DC, Maryland, and Virginia portfolio as needed
• Ability to travel on short notice, including out-of-state and overnight travel as needed
• Ability to work weekends as needed
• Proficiency in property management software such as Yardi preferred
• Bilingual (Spanish/English) a plus
• Competencies:
• Leadership & Coaching
• Customer Service Excellence
• Communication Skills
• Attention to Detail
• Flexibility & Adaptability
• Problem Solving & Decision Making
• Time Management & Organization
• Team Collaboration
• Relationship Building & Influence
• Self-Motivation & Initiative
• Compensation and Benefits information: Van Metre offers excellent benefits, and a wo

Additional Information

At Van Metre , we believe that each employee contributes directly to our growth, success and culture, and are seeking a candidate who loves to challenge themselves and work with others to fulfill this role. Van Metre has a Floating Assistant Property Manager / Trainer position available, joining our Corporate Senior Team to support our property management portfolio. The Floating Assistant Property Manager / Trainer supports both property operations and employee development across the portfolio. This position delivers training programs, leads onboarding initiatives, and serves as a hands-on operational resource for communities in need. Under the direction of the Director of Training and Development and Regional Leadership, this role ensures on-site teams are fully equipped to meet performance expectations through effective training, coaching, and operational support. The Floating APM/Trainer will travel to multiple properties, assist with day-to-day operations, fill on-site staffing gaps, and reinforce company standards, policies, and best practices.

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