Sr. Support Engineer, SAP

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About Rimini Street, Inc. Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000? Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software. Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments. About Rimini Street, India, GCC. Rimini Street Inc, HQ : Las Vegas, NV, USA a disruptor in third party ERP support services, established undisputed leadership and as a natural progression, entered India with Rimini Street, India GCC India kick starting operations in Hyderabad, in 2013 with Global Client Onboarding Services, IT shared services and Global Service Development. In no time, Rimini Street, India GCC started Bengaluru operations going up the value chain with more complex product development (Oracle, SAP, Peoplesoft, JDE etc.) & advanced services (Managed services, Professional services, Security Managed Services etc). Rimini Street, India GCC gained valuable share in bringing the reputation to Rimini Street Inc of being a global provider of unified support and managed service solutions for enterprise software. Today, Rimini Street, India GCC is a family of about 800+ full time talented individuals, thanks to the remarkable talent that has supported the expansion. Rimini Street, India has nicely emerged as Global Capability Centre (GCC), and proudly says, "if you are best of the best, you belong to Rimini". We are on a mission to contribute significantly to our "Rimini ONE" program, a turnkey Rimini Street service program that offers a comprehensive set of unified, integrated services that can run, manage, support, customize, configure, connect, protect, monitor, and optimize your Oracle and SAP ERP, database, and technology software. We are actively seeking a Sr. Support Engineer, SAP. The role will report directly to the Regional Manager, SAP - EMEA. The Sr. Support Engineer, SAP will be based in EMEA or India and may work from a remote office. Position Summary The role of the Sr. Support Engineer, SAP is to provide exceptional remote-based support for mission-critical SAP HR/Payroll applications as part of our global customer SAP Delivery team. The position has the responsibility for providing subject matter expertise and support to our global clients who use SAP HR/Payroll, Personnel Administration, Time Management, and Organization Management, including researching and troubleshooting issues and providing advice and solutions. The role of the Senior SAP Engineer requires functional experience, integration knowledge, implementation and support expertise and skills to diagnose issues; then configure, test, and deliver fixes for such issues in complex, integrated and highly configured environments. Good working experience of UK payroll, legal reporting, and country specific infotypes is a must have for this role. Essential Duties and Responsibilities Solve customer issues using methodical troubleshooting based on expert knowledge of SAP HR/Payroll functionality and technology in complex ERP environments. Work closely with customers as issues arise to understand their needs, support business change and deliver a consistently high-quality customer experience. Provide remote-based support for all aspects of the functional and technical features of SAP HR/Payroll including SAP Payroll and Time Management configuration, UK and Ireland payroll statutory regulations, PCR and schema, payroll/finance integration, absence processing including sickness, maternity, paternity, and shared parental leave. Support UK Local Government issues including Multiple Employment, LGPS and Teachers Pension, RTI and EOY . Provide support of country specific HR / Payroll configuration for other European or Middle East countries, as needed Support client customisations, sharing implementation and best practices advice. Develop application break fixes for critical product defects. Help clients analyse and correct data issues. Manage one or more key assigned accounts as a technical/functional advisor. Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity. Be a pro-active contributor to a support organisation Collaborate with team memb

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