Service Delivery Manager - San Jose

Responsibilities

• Manage end-to-end service delivery and ensure adherence to SLAs and KPIs.
• Serve as the primary escalation and communication point for clients regarding service performance.
• Coordinate with cross-functional teams to resolve issues and maintain delivery quality.
• Conduct regular service reviews and track operational metrics.
• Drive continuous improvement initiatives to enhance efficiency and customer experience.
• Maintain documentation, compliance, and governance standards across delivery operations.

Requirements

• 5+ years of experience in service delivery or operations roles within IT/consulting.
• Strong stakeholder management and communication skills.
• Ability to manage escalations, multitask, and work in a fast-paced environment.
• Familiarity with ITIL/Service Management processes (certification preferred).

Additional Information

Service Delivery Manager - San Jose1 The Service Delivery Manager at Jade Global is responsible for ensuring seamless service delivery by managing day-to-day operations, driving service excellence, and maintaining strong customer relationships. This role partners closely with delivery, practice, and account teams to ensure commitments are met and customer satisfaction remains high.

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Company Intel

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