US MBD Innovation & Operations Lead

Responsibilities

• Create standardized playbooks and workflows for core MBD activities
• Drive adoption of AI tools and our existing martech stack across US teams
• Develop competitive intelligence systems and surface actionable opportunities for partners
• Build measurement frameworks and dashboards that demonstrate clear ROI
• Champion data quality and help teams get more from the platforms we've already invested in
• Partner with global MBD Operations to align US practices with firm-wide standards

Requirements

• BD or marketing operations background, ideally in professional services or a law firm
• Hands-on experience with AI tools and driving tech adoption
• Change management skills and the ability to influence without formal authority
• Builder mindset - equally comfortable improving existing systems or creating something new
• Strong data and analytics skills
• Comfort engaging regularly with partners and senior leadership
• You'll have a direct line to the US Head of MBD, regular partner engagement, and genuine scope to shape how a leading global firm uses AI for business development.
• EEO Statement
• Disability Accommodation for Applicants to Freshfields US LLP

Additional Information

We're building operational excellence and AI capabilities across US Marketing & Business Development - and this role is at the center of it. You'll work closely with the US Head of MBD to transform how our teams work: creating playbooks for core BD activities, driving adoption of AI tools and martech platforms, and helping partners focus on relationships rather than administrative tasks. This isn't a strategy-only role. You'll embed, optimize, and build systems directly with the teams using them.

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Company Intel

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