Technical Support Representative

About the role

Technical Support Representatives will provide customer support and technical issue resolution via phone, email and other electronic mediums. This team will consistently deliver knowledge and superior support through understanding and strong communication with each customer. Your Impact/Duties: Provide customer support and technical issue resolution via phone, email or SMS Configuration of customer equipment and/or software to connect to the internet Troubleshoot and resolve customers' Sonic connectivity, email and/or webhosting related issues Collaborates with other employees to research and resolve issues Resolves tickets generated by staff with technical requests/problems to maintain productivity Provide industry leading customer care to all!

Requirements

• Ability to think logically and problem solve
• Friendly, can do attitude
• Eagerness to learn
• Strong sense of urgency, self-motivated, and able to handle a fast-paced environment
• Effective verbal and written communication skills
• An interest in computers and the Internet
• Ability to manage competing priorities and keep accurate notes/data entry
• Excellent customer service skills, desire to help and make a positive experience for customers
• Bilingual in Spanish is highly preferred
• Pay Scale:
• Starting Rate: $20/hr
• Benefits and Perks:
• Medical + Dental + Vision benefits
• 401k and Profit Sharing
• Remote opportunity
• Paid Time Off
• Education opportunities
• Stipend for high-speed internet access
• Paid Comprehensive Training
• Growth Opportunities
• Company Paid Pregnancy/Bonding Leave

Benefits

Additional Information

Why Sonic? Since 1994, Sonic has been committed to building a faster, more affordable internet, and to hiring the nicest people around. We are looking for exceptional employees who want to challenge the industry for the better by putting members first and offering accessible connectivity for everyone. Foster your personal growth, develop your career, and make a difference in an industry where honest business practice has become optional. Every career opening at Sonic is an opportunity to join a dedicated team where each department works closely together with one another. Join a community-minded company that empowers the growth of a better internet - one home, one business, one employee at a time. Bilingual Preferred!!

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