Manager, Inside Account Development

About the role

The Inside Post-Sale team is focused on driving retention, satisfaction, and growth across our SMB merchant base. We partner closely with sales, onboarding, account management, and solutions teams to deliver meaningful impact for our merchants every day. Based primarily in Phoenix, AZ, our team thrives in a high-energy, collaborative environment where we put Partners first, move quickly, and hold ourselves accountable to results. If you're energized by developing people, building scalable processes, and driving measurable business impact, this is the team for you. As Manager, Inside Post-Sale, you will lead a high-performing team responsible for growing and retaining one of DoorDash's most important merchant segments. You'll own performance outcomes, coach and develop talent, and shape the strategies that power revenue growth and product adoption. This role blends sales leadership, operational rigor, and cross-functional partnership - ideal for a leader who loves building teams and improving systems in a fast-scaling environment. You're excited about this opportunity because you will... Lead with Impact Manage and develop a team of Inside Sales Executives focused on revenue growth, and marketing product adoption Set clear performance expectations and drive accountability to KPIs Coach & Develop Talent Provide consistent coaching, feedback, and career development support Foster a culture of high performance, learning, and continuous improvement Build & Scale Interview, hire, onboard, and ramp new team members Design and refine processes that improve efficiency and team effectiveness Drive Strategy Through Data Analyze performance metrics and pipeline health to inform business decisions Identify trends and recommend strategic improvements to Sales and Operations leadership Experiment & Optimize Pilot new outreach strategies, messaging, and workflows to unlock growth Champion operational improvements that enhance the merchant experience Collaborate Cross-Functionally Partner with Strategy & Ops, Product, Marketing, and Support teams to ensure merchants have the tools and processes they need to succeed We're excited about you because... You bring 4+ years of inside sales experience You have 2+ years of experience leading and developing sales professionals You have a track record of driving performance in a metrics-driven environment You're comfortable navigating ambiguity and thrive in scaling organizations You're analytical and use data to inform decisions You're an authentic, grounded leader who builds trust quickly You've led cross-functional initiatives and can influence without direct authority You're skilled in performance management and talent development

Requirements

• Experience with Salesforce (or comparable CRM platforms)
• Strong proficiency in Excel and Google Workspace
• Experience in SMB, marketplace, or tech-enabled services environments
• About DoorDash
• Our Commitment to Diversity and Inclusion

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