Government & LEA Service Unit Team Leader

About the role

We're Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you'll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society . We ' re an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate . Please flag any adjustments yo

Responsibilities

• Act as a subject‑matter expert, supporting and supervising team members while resolving complex issues within the service area.
• Lead and contribute to projects and service improvement initiatives to ensure effective, high‑quality delivery.
• Manage operational delivery, including oversight of 24/7 functionality, shift allocation, systems, and communications.
• Ensure timely, accurate, and lawful handling of information in line with legislation, policies, service standards, and audit requirements.
• Build and maintain effective relationships with law enforcement, government bodies, and internal stakeholders to enable secure information sharing.
• Maintain, develop, and improve procedures, records, and compliance processes, including court representation where required.

Requirements

• Essential Criteria:
• Practical knowledge of Data Retention and Law Enforcement obligations for communication service providers including IPA2016, data protection legislation and GDPR- or of working under compliance and legislative frameworks relating to data retention and disclosure.
• Strong communication skills and experience collaborating with stakeholders at all levels, representing the business with professionalism and integrity.
• Proven ability to manage sensitive or classified information, maintain accurate records, and work under pressure while meeting tight deadlines.
• Experience delivering customer-facing or security‑related services, including training staff and producing reports for management.
• Track record of introducing or improving procedures within a team, demonstrating initiative, flexibility, and a commitment to continuous improvement
• Understanding of the UK legal system and Sky's products/services, with awareness of industry trends and their impact on the business.
• Benefits and perks
• There's one thing people can't stop talking about when it comes to l ife a t S ky: the perks . Here's a taster:
• Free Sky TV or NOW package, including Sky Sports and Sky Cinema
• Pension package with up to 9% employer contribution
• Private healthcare with mental health support
• Aviva Digital GP and dental insurance
• Discounts on Sky products, including Sky M obile, Sky B roadband, Sky Glass and Sky Protect
• Sharesave and Tech schemes
• A range of Sky VIP rewards and experiences
• How you'll work
• We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 3 days in the office per week.
• Your office base
• Osterley
• Our Osterley Campus is just a 10-minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations. Plus, there's free onsite parking available for cars, motorbikes and bicycles.

Benefits

Additional Information

As a Government & LEA Service Unit Team Leader, you will supervise the day-to-day operations of a team of Government and Law Enforcement Officers. Your primary responsibility is to ensure the prompt and accurate response to lawful demands by law enforcement and government agencies for communications data, while adhering to specified timescales and legal requirements. This includes the disclosure of data under various lawful obligations, alongside overseeing the implementation of Data Protection policy to safeguard privacy and ensure regulatory compliance. Your role extends to providing guidance, setting priorities, and facilitating ongoing training to enhance the team's knowledge and skills. You will be the first Point of Contact for Escalations, serving as the primary escalation point for any issues or concerns, you promptly address and resolve challenges to ensure seamless operations and compliance with regulatory standards. This dual focus on supervisory leadership and being the go-to resource for escalations ensures the efficient functioning of your team and reinforces Sky's commitment to upholding legal and ethical standards in all aspects of operations.

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