Customer Service Support Representative - Histology

Requirements

• High School Diploma or equivalent
• 3 months or more of customer service experience
• Associate's degree
• 3 months or more of contact center or call center environment
• 3 months or more of healthcare industry experience, such as a physician's office or a hospital
• Additional Job Standards
• Bilingual in Spanish
• Proficient with Microsoft Office programs
• Experience with Salesforce.com and/or Laboratory Information Systems
• Possess a high level of professionalism and a strong customer service orientation
• Ability to work independently and within a team environment
• High level of attention to detail with the ability to prioritize and multitask
• Ability to work in a fast paced production environment and meet established turn-around times
• Strong communication skills; both written and verbal
• Ability to handle the physical requirements of the position
• Flexibility to work overtime or other shifts depending on business needs
• Pay Range: $18.25-$22/hr.
• All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.
• Labcorp is proud to be an Equal Opportunity Employer:
• We encourage all to apply

Additional Information

Labcorp is seeking an on-site Customer Service Representative to join our team in Raritan, NJ. This role is onsite. Work Schedule: Monday-Friday (9am-5:30pm) Job Responsibilities Act a liaison between Labcorp, the customer base and patients Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet Speak with customers in a courteous, friendly, and professional manner using protocol procedures Inquire, clarify, and confirm customer requirements and understanding of the solution Provide additional customer education and information as needed Qualify and establish inbound new customers requesting Labcorp's products and services Work in multiple databases to research complex issues and questions Notify clients of test results in a timely and accurate manner Review test forms for accuracy and report any discrepancies Participate in activities designed to improve customer satisfaction and business performance Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

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