Library Assistant II On-Call

Requirements

• A high school diploma or equivalent.
• One year of customer service experience that included working on a computer.
• Work Environment & Location
• The Denver Public Library's branches are the arms to the community-each a unique reflection of the dynamic, diverse communities we serve. At DPL, we pride ourselves on showing up and providing support whenever there is a need.
• Additionally, DPL employees may be redeployed to work in other locations or capacities to support core functions of the library system during branch closures or other emergencies.

Benefits

Additional Information

About Our Job The Denver Public Library (DPL) isn't just a place to borrow books; it's a vibrant, essential hub for our diverse city. As a growing urban library system with 28 locations and over 4 million annual visitors , we're deeply woven into the fabric of Denver. Join a team where your values align with your work. At the Denver Public Library, we're not just serving our community; we're building a culture guided by values that empower both our staff and the public. Welcoming: We make our resources, services, and expertise accessible for all, recognize the inherent dignity in each person, and provide safe places where everyone can be themselves. Curiosity: We foster a culture of exploration, innovation, and forward thinking by creating environments that support learning and growth. Connection: We are neighbors. We foster relationships, listen and act to build and strengthen our community. We bring people together to share information, ideas, and experiences. Equity: We work to change inequitable practices, structures and policies, and attitudes that drive them, to provide opportunities for every person in our community to thrive. As we do so, we actively examine our roles in perpetuating oppressive systems. Stewardship: We are accountable to our community, using our resources responsibly. We lead with honesty and integrity, protect privacy and preserve and share the full history of our Denver community. If you're passionate about service, community engagement, and creating positive change, we invite you to explore career opportunities with us. Come join a team that believes in the power of knowledge, connection, and equity. About Our Position DPL is hiring multiple on-call Library Assistant II positions to create positive customer experiences at all DPL locations. Some of your daily responsibilities will include: checking out and returning books, registering customers for library cards, placing holds/ordering books and other library materials from other agencies and responding to customer questions and issues about circulation matters and curbside interactions. You should anticipate spending at least 75% of your time at customer facing service points. In order to provide the best possible customer experience, it will be crucial to stay current on library policy and procedures, especially those relating to circulation. In addition to knowing all things circulation, you will answer customer questions about using library resources and locating library materials. You may be called on to participate in outreach efforts, help out with shelving and other tasks as needed. What You Would Bring Our ideal candidate has: Knowledge of office practices and procedures. Skill in interpreting, communicating and presenting information. Skill in cash and credit card handling and making simple mathematical computations. Ability to thrive working in an environment with constant public contact. Ability to creatively solve problems, negotiate and handle stressful situations in a positive manner. Ability to adapt to the ebb and flow of material intake. Ability to use workplace technology effectively including email, calendar, internet, databases, video conferencing, and other software. Ability to demonstrate excellent interpersonal skills, positive attitude, cultural sensitivity and sense of humor in working with customers of all ages and backgrounds, coworkers and community. Ability to multitask and prioritize. Ability to demonstrate innovation and flexibility. Ability to pass a background check after the offer to hire has been made.

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