Manager, Client Service

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We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. To start a career that is out of the ordinary, please apply... Job Details Manager, Client Service (Brand) Locations: (Hybrid) Chicago, IL, Detroit, MI, Norwalk, CT, New York, NY, Atlanta, GA or Atlanta, GA Primary Objective - Delivery of high-quality/high-impact Brand insights and analytics solutions Scope of Role - Delivery of strategic brand insights & analytics projects, which include brand performance measurement and other strategic projects such as, market structures, consumer & demand segmentations, consumer journey mapping, brand stretch/extension, portfolio strategy, brand architecture, foundational brand assessment, brand positioning/refresh, etc. - Responsible for ownership of specific phases or discrete work processes on projects - Responsible for execution of work products including questionnaires and reporting on medium-low complexity accounts, while supporting higher complexity projects - Actively participates in client design and questionnaire discussions - Provides input into development of questionnaire, sample design and analytic plan - Provides support and guidance for 1-2 junior project team members on most projects - Serve as a go-to for new team members who have questions - Take ownership on building your own skills through training, asking questions, and supporting team members - Conducts data analysis, insights generation, critical and analytical thinking; takes an active role in story building - can lead team through initial rounds of reporting and preliminary report - Manages timelines and quality of work products, working with internal departments and clients to achieve successful outcomes following solution and industry best practices - Identify and solve project issues as they arise - Perform in-depth quality checks at various stages of the research to ensure accuracy - Actively seeks opportunities to support proposal development. Can customize proposals with guidance from senior team members - Optimize efficiency of delivery without sacrifice of quality. - Challenges the status quo, looks for opportunities to improve, automate, streamline processes - Building an understanding of our Brand capabilities, solutions, and analytic methods; working to build brand expertise. - Embraces our culture, is active in other activities or workstreams outside of project work (e.g., attending/participating in ERG/Social Community meetings/activities/trainings) - Exhibits good critical thinking skills, can follow an analytic plan, and is comfortable sharing ideas Essential Knowledge & Experience - 2+ years of professional experience in similar capacity or MMR program graduate; market research experience preferred, with exposure to quantitative methodologies - Strong process and time management skills; capable of prioritizing and delivering against multiple/competing deadlines; prior project management experience preferred - Proficient computer skills in Microsoft office tools and ability to master other needed business tools (e.g., SPSS, Survey Reporter, data management / cross tab tools and other proprietary tools) - Strong detail-orientation with ability to manage multiple work streams and among multiple teams - Excellent communication skills (verbal and written) with ability to use logical reasoning and problem solving - Natural curiosity, a can-do attitude, driven and ability to take initiative - Bachelor's degree in market research/marketing or related social science, mathematics and/or other analytic disciplines Essential Skills & Capabilities Communication - Clear and effective written and verbal communication skills - Confidently delivers messages and exemplifies Kantar values Technical/ Analytical - Working knowledge of marketing research methods, tools, and science - Demonstrates understanding of various industry solutions - Demonstrates technical leadership for maximum client impact Kantar Benefits We provide a comprehensive, highly competitive benefits package, including Medical plans with comprehensive, affordable coverage for a range of health services Health Savings Account/FSA Dental, Vision and benefits to cover unique healthcare needs Wellness Program 401k with match Tuition Reimbursement, Commuter benefits Unlimited PTO Why join Kantar? We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world. And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that suppor

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