Workplace Operations Lead

About the role

The Workplace Experience Lead oversees exceptional experiences at Zoom's San Jose headquarters. This leadership role integrates strategy, operations, facilities coordination, vendor oversight, and cross-functional collaboration. Responsibilities include maintaining a safe, efficient, and welcoming workplace, ensuring alignment with business needs, and promoting operational excellence and improvement. Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment. Our Commitment We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidentia

Responsibilities

• Overseeing daily workplace operations and service delivery, ensuring offices remain safe, functional, and operate effectively across all facilities services, upkeep, and workplace standards.
• Developing and implementing operational processes enhances consistency, scalability, and overall satisfaction among employees within the workplace environment.
• Creating an engaging and inclusive workplace environment through programs, events, and initiatives ensures a seamless experience for employees, visitors, and leadership.
• Gathering and acting on employee input to consistently enhance workplace services, leveraging data and usage patterns to guide informed choices.
• Serving as a reliable workplace partner to local leadership, collaborating with People Experience, Technology, Security, and Real Estate teams to support organizational growth and planning.
• Managing vendor relationships, contracts, and service-level agreements, ensuring timely delivery of services within budget and meeting established quality standards.
• Monitoring workplace budgets, invoices, and purchase orders, identifying opportunities to reduce costs while ensuring a high-quality experience is maintained.
• Supporting office relocations, expansions, renovations, and workplace projects while driving ongoing improvement efforts and establishing operational best practices.

Requirements

• Essential - 8+ years of experience in workplace operations, facilities management, employee experience, hospitality, or office management.
• Essential - Able to work on-site 5 days a week
• Essential - Demonstrate experience overseeing workplace vendors, service providers, and related contracts and service-level agreements. Demonstrate exceptional operational, organizational, and project management abilities to handle multiple priorities at the same time effectively.
• Essential - Demonstrate expertise in building and maintaining effective relationships with employees across all levels, including senior stakeholders and executive leadership.
• Essential - Demonstrate exceptional written and verbal communication skills to lead change management initiatives and share workplace updates efficiently.
• Essential - Manage budgets, operational expenses, and purchase order processes effectively within a corporate environment.
• Non-Essential - Bring experience from a technology company or high-growth setting with over 1,000 employees.
• Non-Essential - Use workplace analytics tools and space utilization platforms to support informed planning decisions effectively.
• Non-Essential - Possess a recognized credential like Certified Facility Manager (CFM), Facility Management Professional (FMP), or an equivalent professional qualification.

Benefits

Additional Information

What you can expect This role leads Workplace Operations for our San Jose, CA, office, ensuring it is safe, efficient, compliant, cost-effective, and aligned with business needs. The position manages the end-to-end delivery of workplace programs, operational standards, vendor relationships, and site-specific services to create a high-performing, employee-focused environment.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Zoom? Share your experience