Vacheron Constantin, Specialist Watchmaker-Beverly Hills

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Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity. At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas. Vacheron Constantin, Specialist Watchmaker-Beverly Hills Reports to: Technical Operations Regional Manager Role Overview The main purpose of the Boutique Specialist Watchmaker is to provide immediate service to clients entering the Beverly Hills Boutique. This includes providing detailed analysis for the purpose of the repair, being processed at the boutique, without interruption, including all services and components. In order to achieve this objective, immediate diagnosis to determine the appropriate service that needs to be applied to the following that will need to be performed: Watches Accessories Key Responsibility 1: Diagnosis/Services Evaluation of products such as: Watches Clocks Accessories These services will include the following types of calibers: Quartz Mechanical Automatic Chronographs Complications In Diagnosis the watchmaker must provide precise and concise communication to either the Sales Associate or the Client themselves regarding the servicing of their product being examined under the extreme testing. The evaluation requires that the following is considered: History Previous services performed Warranty Sales Intervention Product History Quality Conquest Network Feedback Conditions Physical Condition Functionality Movement Tolerances Following outlines, to ensure that products and services are allocated to the proper locations in a timely fashion: Boutique Brand-Approved Vendors Inter-Network Locations Key Responsibility 2: Maintenance and Organization of the Workshop Maintenance of tools and Equipment (Watchmaking Related Equipment, Polishing and Laser Welders). Ensure that all equipment that is used is: Calibrated Maintained on a regular schedule Proper setup of workshop Organization & Cleanliness Proper layout and accessibility of all tools and equipment Respecting all guidelines and policies set forth RNA Health and Safety. These Guidelines cover: Chemicals Equipment Tools Key Responsibility 3: Routine Testing of Technical Skills (To be applied by RNA Technical Services) Evaluation & Retesting Practical Training Diagnosis Quality Control Interpretations Tools Encasing Skills Watchmaking Practices Theoretical Knowledge Quick Services for selected Jewelry Key Responsibility 4: Communication Boutique Personnel Managers/Directors Sales Associates CSR Clients when necessary Communicate in a timely and professional manner when planning: Vacation requests Personal days Sick days Lunch breaks Provide the Technical Manager of the Region with feedback related to quality issues found with new and existing products during the repair processes such as: Components Tools Equipment Maintenance Required to participate in Maison Sponsored Events: Masterclasses Product Launches VIP Events Key Responsibility 5: Trainings Participate in Brand Trainings at the RTC: Routine Refreshers Evolutions Calibers Processes Tolerances Equipment/Tools Brand Objectives and Policies Education: Accredited Watchmaking Diploma or Certification. Or have the required abilities that can be validated in an exam given by RN Required experience: Minimum of 5-10 years of experience in Watchmaking is preferred. Retail working experience preferred. Working experience with luxury brands is a plus. Watchmaking level will be determined by years of experience, and proven ability to repair higher complications and calibers. Ability to perform all functions of watchmaking as determined by offered level. Personal skills: Computer Skills Knowledge of SAP preferred Ability to handle multiple tasks simultaneously is required Ability to work with a team in a fast-paced environment is required Strong organizational, interpersonal & communication skills Authorized to work in the United States without restriction Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

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