Operations Manager

Responsibilities

• Operational Leadership
• Take full accountability for day-to-day operations across all departments
• Align production, warehouse, logistics, and customer service to ensure smooth workflow
• Drive continuous improvement, efficiency, and cost control across the business
• Establish, monitor, and deliver against KPIs
• Implement and document scalable process, workflows and lean management.
• Production & Manufacturing
• Oversee production planning, output, and efficiency
• Ensure manufacturing processes (including fabrication and bespoke orders) meet quality and delivery standards
• Oversee powder coating and investigate feasibility to bring in house
• Identify and implement process improvements to increase productivity
• Warehouse, Yard & Stock Control
• Manage goods in/out operations and yard organisation
• Ensure accurate stock control systems and regular stock audits
• Maintain optimal stock levels to support production and customer demand
• Transport & Logistics
• Develop and maintain an efficient and cost-effective transport plan
• Coordinate closely with production and warehouse teams to ensure timely dispatch
• Monitor delivery performance and customer satisfaction
• Customer Service & Office Operations
• Oversee order processing to ensure speed and accuracy
• Ensure proactive communication with customers on lead times and deliveries
• Support handling of bespoke and complex orders
• Commercial & Sales Support
• Support the sales team in winning new business and key accounts
• Work closely with sales to ensure operational capability aligns with customer requirements
• Engage with customers when required, including site visits and relationship management
• Contribute to pricing, lead time commitments, and service offering to improve win rates
• Drive a customer-first mindset across all operational departments
• Procurement
• Manage purchasing of raw materials and stock
• Oversee the import of raw materials , including supplier coordination, shipping, lead times, and cost control
• Ensure compliance with import regulations, duties, and documentation requirements
• Work closely with CMT Group procurement to leverage group buying power
• Monitor supplier performance to maintain cost efficiency and continuity of supply
• People Management & HR
• Lead, develop, and support departmental managers
• Oversee recruitment, onboarding, and absence management for operational teams
• Build a high-performance, accountable, and engaged workforce
• Health & Safety
• Ensure full compliance with H&S legislation and company policies
• Promote and maintain a strong safety-first culture
• Projects & Site Transition
• Lead the transition to new premises
• Plan and execute the move with minimal disruption
• Identify risks and implement mitigation strategies

Requirements

• Proven experience in a manufacturing or industrial environment
• Strong track record in multi-department operations management
• Experience overseeing production, logistics, and stock control
• Experience in procurement and sourcing of raw materials , including importing
• Working knowledge of import processes, shipping logistics, and customs/duties requirements
• Commercially aware with experience supporting sales growth and customer acquisition
• Experience working closely with sales teams to convert opportunities into orders
• Confident engaging with customers, including site visits and relationship management
• Demonstrated ability in project management (site relocation advantageous)
• Strong understanding of cost control, budgeting, and financial performance
• Experience implementing KPIs and performance management frameworks
• Excellent communication, leadership, and organisational skills

Benefits

Additional Information

We are working with a leading, independent business based in Wolverhampton, who are looking to recruit their Operations Manager, to form part of their Senior Leadership Team. As Operations Manager, you will be responsible for the end-to-end management of operations, including Production, Warehouse/Yard, Transport & Logistics, Procurement, Customer Service, and Health & Safety. You will lead departmental managers, ensuring all functions operate efficiently, collaboratively, and in line with business objectives. A key focus of the role is driving performance, improving processes, and delivering industry-leading customer service. The business is currently experiencing sustained double-digit growth in turnover, which is expected to continue, making this a key role in scaling operations to support ongoing expansion along with the required processes and workflow. You will also play a pivotal role in managing the transition to a new facility, ensuring continuity of operations and minimal disruption.

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Company Intel

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