Credit Control Agent

About the role

We're Checkatrade - the UK's leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business. We're growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you'll fit right in.

Benefits

Additional Information

As our next Credit Control Agent , you'll help keep things running smoothly behind the scenes. This isn't just about chasing payments. It's about helping our trade members stay financially healthy, supported, and active on the platform, so they can keep growing their business, and we can keep building ours. Forget long lists, here's what you'll actually spend your time on: Making and receiving calls from existing trade members to resolve payment issues. Setting up direct debits, processing card payments, and agreeing on realistic payment terms. Listening carefully, solving problems, and removing barriers to payment, with empathy and a commercial mindset. Keeping accurate records across systems like Zuora and Salesforce. Supporting team goals while delivering top-class service that builds trust and gets results. It's not about ticking every box. It's about turning up curious, ready to crack on. You'll do well here if you bring: A confident, clear phone manner and the ability to negotiate with care and tact. Great at conflict resolution and de-escalation. A positive, proactive attitude and a genuine desire to help people. Strong admin skills and great attention to detail when recording data. Flexibility to adapt to process changes and a cool head when things get busy. The ability to work well in a team, with empathy, resilience, and a people-first approach. Experience in a credit control, customer service or billing environment is a bonus but not essential. Full training is provided. We believe great work deserves great rewards. Here's just a taste: Competitive salary + commission (role dependent) Employee Share Program Health, well-being and learning support Gym membership, Smart Tech Scheme and Cycle Scheme Birthday/Special day leave Buy & sell holiday scheme 1 week's paid charity leave and much more! How we'll get to know each other: Screening call with one of our Talent Acquisition Partners 1st stage interview with an Associate Manager of Credit Control and the Retention Manager If this sounds like the place where you can do your best work, we'd love to hear from you, even if you don't tick every box Want to join our Talent Community and be one of the first to know about our vacancies? Register your interest on our Registration Form

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