Service Delivery Analyst Senior (Mainframe, JCL, COBOL,ITSM )- 10+ years Exp- Indore - Rotational Shift 24*7

About the role

Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders. What makes a Globalpayer? Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do. Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global. LinkedIn # (#LI- Susmita Tripathy)

Responsibilities

• Production Support and abend handling on supporting critical SLA driven production applications (L2 and L3
• support) in 24X7, 365 days environment.
• Attending bridge calls, explaining Issues, ability to articulate issues and provide corrective actions within SLA boundaries.
• Communication with onsite Team and other Stake Holders.
• Doing research and share findings on issues reported by customers.
• What you bring
• 10+ years years of experience on mainframe.
• Sound knowledge of Mainframes Technology - JCL, COBOL, Any database (VSAM or DB2 or both), Job Schedular and atleast one ticketing tool.
• Experience in Production Support and abend handling preferably on supporting critical SLA driven production applications (L2 and L3
• support) in 24X7, 365 days environment.
• Experience in bridge calls, ability to articulate issues and provide corrective actions within SLA boundaries.
• Readiness to work in rotational shifts including night Shifts and rotational week offs.
• Experience in Handling Team.
• Good Communication, analytical and research skills.
• Extensive knowledge on ITSM processes, hands on experience on Service Now.
• Provide Oncall support for critical production applications.
• Good to have SRE understanding.
• Nice to Have -
• Knowledge of Payments industry is a plus.
• Knowledge of SAS, DB2, Sql, REXX Programming, Ticketing tool (Service Now) will be a plus.

Additional Information

Ready to take your career global? Make your mark at one of the biggest names in payments. We're looking for an InP - Service Delivery Analyst Senior to join our ever-evolving SRE Core Settlement Team and help us unleash the potential of every business.

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