Associate Manager, Marketplace & Channel Operations

About the role

We're looking for a hands-on marketplace and channels operator to support execution and performance tracking across our Owned Brands portfolio on Amazon, QVC, iHerb, and emerging retail channels, including TikTok Shop as it scales. Amazon will be a key focus, so this person needs hands-on Amazon experience and comfort working with Seller Central, Vendor Central, and Amazon reporting tools. You'll report to and partner closely with the Senior Manager of Marketplace & Retail Channels, our Amazon agency, QVC broker, and internal teams to understand what's driving performance, flag issues, and keep execution moving. This role is a great fit for someone who is building depth in marketplace operations-comfortable owning defined workflows, applying sound judgment within established processes, and growing their ability to connect data to action.

Responsibilities

• Performance Reporting & Insights
• Maintain weekly reporting across Amazon, QVC, iHerb, and emerging retail channels (including TikTok Shop as needed)
• Review Amazon agency reporting to understand performance drivers and flag trends, risks, and opportunities
• Translate data into clear, actionable takeaways for the Director and broader team
• Channel Operations & Launch Execution
• Own item setup and catalog updates across marketplace and retail channels
• Coordinate inputs such as content, images, pricing, claims, and SKU/UPC data
• Maintain trackers for:
• Launches
• Promotions
• Content updates
• Compliance issues
• PO status and follow-ups
• Ensure execution is accurate, timely, and aligned with established processes
• Agency & Broker Collaboration
• Track agency and broker deliverables and follow up to ensure completion
• Support competitive tracking across priority products (pricing, content, ratings, promotions, share of voice)
• Partner with the Amazon agency to monitor and resolve account health issues, including:
• Suppressed listings
• Stranded inventory
• Buy Box issues
• Policy flags and open cases
• Continuous Improvement
• Identify opportunities to improve or streamline reporting and operational workflows
• Begin to apply AI and automation tools to reduce manual work and improve efficiency
• How You'll Show Up
• At Grove, this role is about building strong operational ownership and analytical thinking-someone who can manage defined workstreams, solve moderately complex problems, and contribute to improving how we operate.

Requirements

• Required
• 2-4 years in marketplace, ecommerce, retail operations, catalog operations, or account support
• Hands-on Amazon experience (Seller Central, Vendor Central, reporting tools)
• Strong analytical and reporting skills (Excel / Google Sheets)
• Ability to interpret data and translate it into clear next steps
• Strong project management and follow-through
• Experience working with:
• Marketplace platforms
• Retailer portals
• Agency partners
• Clear written and verbal communication skills
• High level of organization and attention to detail
• Experience with Amazon 1P and 3P models
• Familiarity with Amazon Brand Analytics, Advertising Console, or third-party tools (Helium 10, Jungle Scout, etc.)
• Experience working alongside an Amazon agency
• Exposure to QVC, iHerb, Faire, TikTok Shop, or similar channels
• Background in consumer products (wellness, beauty, home, etc.)
• Familiarity with AI tools for reporting or operational workflows
• What This Role Is (and Isn't)
• You will own execution and contribute insights, not set channel strategy
• You will work within defined processes, while helping improve them over time
• You are expected to develop judgment, not operate with full autonomy on ambiguous problems
• How You'll Work
• You'll operate in a lean, fast-moving environment where strong ownership and attention to detail matter. You'll be expected to:
• Stay close to the data
• Keep trackers and execution organized
• Ask good questions and flag issues early
• Translate details into clear next steps
• Know when to escalate vs. solve independently
• What Success Looks Like in Year One
• Reporting is accurate, consistent, and translated into clear insights
• Risks and opportunities are surfaced early across Amazon and other channels
• Item setup and channel execution are completed accurately and on time
• Agency and broker deliverables are clearly tracked and followed up on
• Workflows are more organized, with clearer trackers and accountability
• At least one reporting or operational workflow has been improved or streamlined

Benefits

Additional Information

Grove Collaborative is a sustainability-focused consumer products company creating household and personal care essentials that are effective, beautifully designed, and healthier for people and the planet. We are a certified B Corp, plastic-neutral, and on a mission to transform the CPG industry for good.

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