Lead Centre Manager (Enrichment Centre)

About the role

Job Title: Lead Centre Manager Monthly Salary: UP to $6,000 Working Address: Paya Lebar Working hours: 9 am to 6 pm. 5 days work week. 2 weekends required 2 off days on weekdays Responsibilities and duties: Sales Leadership & Revenue Ownership - Own and be fully accountable for sales, revenue, and cash collection KPIs across all centres - Lead and facilitate regular Centre Manager meetings to align on targets, performance, and strategy - Drive continuous sales training for Centre Managers to sharpen conversion skills, objection handling, and consultative selling techniques - Monitor and audit messaging from each centre to ensure consistency, quality, and alignment with the brand voice and sales approach - Ensure high lead-to-trial conversion rates and trial-to-student enrolment rates across all centres - Develop and execute strategies to consistently hit and exceed revenue targets on a monthly and quarterly basis Promotions, Campaigns & Special Sales - Serve as the promotion owner and to plan, execute, and evaluate all promotional campaigns, discounts, and seasonal offers - Own the end-to-end holiday camps sales process, including planning, pricing, marketing coordination, and enrolment targets - Lead and manage competition sales efforts, coordinating with the teaching and marketing teams to drive participation and revenue - Spearhead price increase exercises by planning communication strategies, preparing Centre Managers, and ensuring smooth rollout with minimal churn - Collaborate with marketing to design lead generation initiatives such as exhibitions, campaigns, and various partner events Team Management & Hiring - Own the Centre Manager hiring process, from defining hiring criteria and conducting interviews to onboarding and performance evaluation - Mentor and coach Centre Managers on daily operations, sales effectiveness, customer communication, and professional growth - Set clear performance expectations for each Centre Manager and conduct regular performance reviews - Foster a high-performance culture centred on accountability, continuous learning, and customer-centricity - Identify skills gaps within the centre team and develop targeted training plans to address them Operations & Quality Oversight - Conduct regular audits of centre operations, covering the scope for parent communication, lead quality, enrolment workflows, and class delivery coordination - Work closely with the teaching team to ensure student progress is tracked and acted upon for parent follow-up and retention - Support customer success initiatives such as special programmes, competitions, and community events to strengthen the parent community - Act as an escalation point for complex parent concerns or centre-level operational issues, resolving them effectively and professionally Strategy & Reporting - Prepare and present monthly sales and enrolment performance reports to the founding team - Analyse conversion funnel data to identify bottlenecks and implement corrective actions across centres - Contribute to overall business strategy discussions by providing ground-level insights from centres and the parent community - Benchmark company's offerings against competitors and identify opportunities for growth and differentiation Qualification and Requirements - Minimum 3-5 years of experience in sales, operations, or centre management, preferably in education or a service-oriented industry - Proven track record of meeting and exceeding sales targets and KPIs - Strong leadership skills with experience managing, coaching, and developing a team - Excellent communication and interpersonal skills. - Highly organised, data-driven, and comfortable working with CRM tools and performance dashboards - Strategic thinker who can balance big-picture planning with hands-on execution - Self-motivated, proactive, and thrives in a fast-paced, start-up environment - Strong problem-solving ability with a calm and solutions-focused approach under pressure Additional (Good-to-Have!) - Experience or genuine interest in the ed-tech space, coding education, or STEM programmes - Familiarity with running lead generation campaigns, marketing funnels, or community engagement events - Prior experience with price increase communications or managing customer retention during transitions - You are eager to shape the skills and minds of our next generation in equipping them with the right digital skills - An entrepreneurial mindset - you see opportunities where others see obstacles and take ownership without being asked

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