Service Delivery Consultant

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Service Delivery Consultant WHAT MAKES US, US Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp! At its foundation, SimCorp is guided by our values - Caring, Customer success-driven, Collaborative, Curious, and Courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered. If you like what we're saying, keep reading! WHY THIS ROLE IS IMPORTANT TO US As financial markets continue to evolve, the accuracy and reliability of risk analytics become increasingly important for our clients. To support our continued global growth, we are looking for a Service Delivery Consultant with a keen interest in financial data and technology to join our Axioma Managed Services team in Warsaw. In this role, you will be part of a global team responsible for ensuring that institutional investor clients receive accurate, timely risk analytics and data services they can depend on. You will work closely with Technology Solutions consultants, product managers, engineers, market data analysts, and clients in an international and highly collaborative environment. This is a valuable opportunity to build expertise in financial data operations, risk analytics, and client service delivery - working with real-world data across equities, fixed income, and OTC derivatives, while gaining practical experience with modern, cloud-native financial technology. This role offers the opportunity to grow your knowledge of financial analytics at the heart of one of the world's leading investment management platforms, contributing to solutions used by leading financial institutions worldwide WHAT WILL YOU BE RESPONSIBLE FOR The Service Delivery Consultant will be joining a highly productive entrepreneurial team, itself part of a global organization, supporting SimCorp's AxiomaRisk clients within the Axioma Managed Services department. After a comprehensive training program, we expect you to: Perform end-to-end analytics data delivery activities for assigned clients, including pricing and holdings data import, in line with agreed SLE/SLAs Perform data quality checks and conduct initial analysis when unexpected analytics data behaviour is identified Ensure reconciliations are finished and troubleshoot discrepancies within set deadlines, in accordance with client SLAs Gain a working understanding of AxiomaRisk's infrastructure, including delivery mechanisms through which clients submit portfolio positions (API, SFTP) and receive risk analytics Work with complex financial datasets related to portfolio positions and OTC derivatives, including FX Forwards and Interest Rate Swaps Maintain accurate documentation of business processes, operational procedures, and functional guidelines Collaborate with global Managed Services teams to share knowledge and ensure consistency of service delivery Support client-facing communication by assisting in the preparation of issue updates, data delivery confirmations, and responses to client inquiries in coordination with senior team members Assist Product Specialists, Technology Solutions, and Client Support teams in resolving data inquiries WHAT WE VALUE 2-3 years of experience in financial services, data operations, or a related field within the investment management or financial technology industry Some exposure to client-facing communication, whether through direct client interaction, support activities, or internal stakeholder engagement Bachelor's or Master's degree in Finance, Financial Engineering, Mathematics, Computer Science, or Engineering from an accredited institution Good understanding of financial instruments, including equities, fixed income, and derivatives Solid methodological and quantitative problem-solving skills, with a detail-oriented mindset Foundational knowledge of or exposure to SQL, API and Python (or equivalent scripting tools) Effective written and verbal communication skills in English Ability to work effectively in a global, cross-functional team across multiple time zones Curiosity, a continuous improvement mindset, and a genuine interest in financial technology ADDITIONAL VALUABLE SKILLS Knowledge of risk analytics concepts, derivatives pricing, or factor-based risk modelling CFA or FRM certification (in progress or planned) Experience with data quality analysis and exception handling workflows Prior experience with AxiomaRisk or SimCorp Dimension

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