Intern - IT & Facilities Support

Responsibilities

• Provide timely support by addressing user tickets related to hardware, software, and networking issues
• Assist users with installing applications, configuring systems, and setting up peripherals (e.g., printers, scanners)
• Diagnose technical issues by asking targeted questions and identifying root causes
• Guide users through solutions with clear, step-by-step instructions
• Perform remote troubleshooting and escalate issues when necessary
• Test and implement alternative solutions to resolve technical problems effectively
• Customize and configure desktop applications based on user requirements
• Accurately document technical issues, resolutions, and processes in internal systems
• Contribute to the creation and maintenance of technical documentation and user guides
• Assist in the daily operation and maintenance of facility systems, equipment, and office spaces.
• Support facility inspections and help track maintenance requests, work orders, and asset records.
• Coordinate with vendors and service providers to ensure timely completion of maintenance activities.
• Assist in implementing workplace safety, health, and environmental compliance requirements.
• Provide administrative and project support to the Facilities team, including reporting and documentation.

Requirements

• Strong written and verbal communication skills
• 1-2 years of experience in IT support, desktop support, or a similar role (including internships/co-ops)
• Familiarity with Windows, Linux, and/or Mac OS environments
• Working knowledge of office productivity tools and computer peripherals
• Basic understanding of network security practices and antivirus tools
• Ability to troubleshoot technical issues remotely and explain solutions clearly
• Strong problem-solving skills with the ability to multitask and prioritize
• Customer-first mindset with a proactive and positive attitude
• Bachelor's degree (or currently pursuing) in Computer Science or a related field
• What's in it for YOU at Quantiphi:
• Make an impact at one of the world's fastest-growing AI-first digital engineering companies.

Benefits

Additional Information

While technology is the heart of our business, a global and diverse culture is the heart of our success. We love our people and we take pride in catering them to a culture built on transparency, diversity, integrity, learning and growth. If working in an environment that encourages you to innovate and excel, not just in professional but personal life, interests you- you would enjoy your career with Quantiphi! About Quantiphi: Quantiphi is an award-winning, AI-First digital engineering and consulting company focused on delivering high-impact Services and Solutions that help organizations solve what truly matters. We partner with enterprises to reimagine their businesses through intelligent, scalable, and transformative AI-driving measurable outcomes at the very core of their operations. Since our founding in 2013, Quantiphi has tackled some of the world's most complex business challenges by combining deep industry expertise, disciplined cloud and data engineering practices, and cutting-edge applied AI research. Our work is rooted in delivering accelerated, quantifiable business value. Headquartered in Boston, Massachusetts, Quantiphi is a global organization with 4,000+ professionals serving clients across key industry verticals, including BFSI, Healthcare & Life Sciences, CPG, MFG, TME etc. As an Elite and Premier partner to leading cloud and AI platforms such as NVIDIA, Google Cloud, AWS, and Snowflake , we build and deliver enterprise-grade AI services and solutions that create real-world impact. We've been recognized with: 17x Google Cloud Partner of the Year awards in the last 8 years. 3x AWS AI/ML award wins. 3x NVIDIA Partner of the Year titles. 2x Snowflake Partner of the Year awards. We have also garnered top analyst recognitions from Gartner, ISG, and Everest Group. We offer first-in-class industry solutions across Healthcare, Financial Services, Consumer Goods, Manufacturing, and more, powered by cutting-edge Generative AI and Agentic AI accelerators. We have been certified as a Great Place to Work for the third year in a row- 2021, 2022, 2023. Be part of a trailblazing team that's shaping the future of AI, ML, and cloud innovation. Your next big opportunity starts here! For more details, visit: Website or LinkedIn Page . Role: Intern - IT & Facility Support Experience Level: 1-2 years of experience (Internship or entry-level experience welcome) Work Location: Marlborough, MA, USA Role Overview: We are looking for a motivated and customer-focused IT Support Intern to join our team. In this role, you will be the first point of contact for technical support, helping to ensure a seamless experience for end users across hardware, software, and network systems. This is a great opportunity to gain hands-on experience in a fast-paced, technology-driven environment while developing your troubleshooting and communication skills.

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