Renewals Account Manager

About the role

CrowdStrike is seeking a Renewals Account Manager to be part of a team responsible for ensuring that our customers are successful and thriving with our next generation endpoint technology. You will proactively collaborate with the partner and the customer -- focusing on driving on-time renewals and growing our ARR. The ideal candidate will have a strong track record of success, organisation and discipline, and hail from a SaaS or security company. You will need to be detail-oriented, strong communicator, as well as a creative problem solver.

Responsibilities

• Manage the contract renewal cycle.
• Provide quotes to channel partners
• Ensure delivery of quote to end customer
• Consult with partner and customer to answer any questions
• Manage process through booking
• Communicate the value of CrowdStrike products to ensure growth in licenses and per endpoint revenue.
• Team with the Account Manager to ensure a seamless customer experience.

Requirements

• Track record of meeting or exceeding expectations in an individually focused, quota carrying role.
• Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagements.
• Technical aptitude and ability to learn new concepts quickly.
• Exceptional written and verbal communication skills demonstrated through email, conference calls, and internal meetings
• Must be a self-starter with the ability to work independently or in a team environment
• A curious nature with a desire to learn and a competitive spirit.
• High level of comfort handling objections and negotiations.
• Excellent time management skills.
• Desired Skills and Experience :
• Security or SaaS sales experience
• Customer Success/Service background
• Prior experience using Salesforce or another CRM solution
• #LI-HI1
• Benefits of Working at CrowdStrike:
• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe
• CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.
• If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.

Benefits

Additional Information

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

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