Restaurant Captain

Requirements

• Degree in Hospitality, Business, F&B Management, or related field preferred.
• Candidates with a valid Food Safety & Hygiene Certificate will have an added advantage.
• Passionate about the F&B industry and customer service.
• Strong communication and interpersonal skills.
• Able to work in a fast-paced environment
• Willing to commit to a 5.5-day work week, working on shifts, weekends, and public holidays.
• Positive attitude, responsible, and willing to learn.
• Team player with leadership potential.
• 1 - 2 years of F&B experience is highly preferred.
• Willingness to rotate across different outlets or departments if required.

Additional Information

Service Crew & Customer Service Duties Welcome and attend to customers in a friendly and professional manner. Take customer orders accurately and promptly. Serve food and beverages according to company service standards. Clear and reset tables efficiently to ensure smooth table turnover. Assist customers with menu recommendations and enquiries. Handle cashiering duties and payment transactions accurately. Ensure dining areas are clean, organised, and properly set up at all times. Support opening and closing duties of the restaurant. Handle customer feedback and service recovery professionally. Operations Management Learn and support daily restaurant operations to ensure smooth service flow. Coordinate between front-of-house and kitchen teams to ensure timely food preparation and service. Monitor service quality, cleanliness, and operational standards. Assist in ensuring compliance with company SOPs and operational procedures. Team Support & Leadership Development Work closely with service crew, kitchen staff, and supervisors to ensure efficient operations. Learn manpower scheduling, staff deployment, and shift coordination. Assist in guiding and training new staff on service procedures and operational standards. Develop leadership, communication, and problem-solving skills through hands-on operational exposure. Kitchen & Food Coordination Gain understanding of food preparation processes and kitchen workflow. Ensure food presentation and quality standards are consistently maintained. Assist in maintaining cleanliness and hygiene standards in dining and service areas. Inventory & Administrative Support Assist in stock monitoring, inventory control, and ordering processes. Support administrative duties such as reporting, documentation, and cashier reconciliation. Ensure proper handling and maintenance of restaurant equipment and operational supplies. Compliance & Safety Ensure compliance with food hygiene, workplace safety, and company SOPs. Maintain cleanliness and sanitation standards according to regulatory requirements.

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