Commercial Manager

About the role

We're the world's leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value - across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we're proud to support the global economy. We're unique too. We were established to find a better way for the global financial community to move value - a reliable, safe and secure approach that the community can trust, completely. We're always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

Responsibilities

• Identify customer needs/market opportunities and achieve business growth by building and maintaining long term customer relationships with primarily medium accounts and/or developing market infrastructures and/or implementing initiatives of medium size/complexity.
• Develop plans for medium sales account/infrastructure development/initiatives in order to achieve targeted sales objectives and generate revenue in an optimal, cost-beneficial way.
• Implement plans towards assigned medium customers/market infrastructure by coordinating and tracking all activities. Assist in the implementation of larger plans/projects/programmes.
• Act as a single point of contact for medium sized clients and/or support as a center of expertise on a specific area/initiative.
• Represent Swift and promote products and services in order to grow our business by participating to regional fairs and forums and meetings.
• Liaise with other divisions/departments, commercial team managers and members in order to provide a coordinated service and integrated solution to assigned customers. Feedback internally market intelligence, customer feedback, product issues and other relevant information.
• Acquire and maintain skills and knowledge.
• Share knowledge about customers, products markets and methodology.

Requirements

• A university degree
• At least 5 years' experience in sales, of which 2 years in the financial industry
• Background in Market Infrastructures, Relationship Management, and/or Business Consulting, with demonstrated client-facing and strategic problem-solving experience
• Payments expertise is a plus
• Excellent written and verbal communication skills
• Ability to communicate effectively with a wide variety of stakeholders (executives, technology, architects, business analysts, operations)
• Strong analytical and problem-solving skills
• Technical knowledge (networks, security solution, public cloud) an advantage
• Ability to work with multiple teams / squads located in multiple regions

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