L1/L2 Engineer/Infrastructure Engineer - Outsourced Role - JL

About the role

💻 Infratructure Engineer / Technical Analyst | Level 1 and above | (with systems & firewall experience)💻 Working Hours: 9:00 AM - 6:00 PM , Monday to Friday (5-days workweek) Location: Roaming based on request. (Singapore) Salary: $2,500 - $3,500 per month Probation Period: 6 months (can be shortened based on performance) 🛠️ Core Responsibilities Deliver Tier 2 technical support through the service desk, resolving hardware, software, and network issues efficiently Deploy, configure, and administer servers and core services such as Windows Server, Active Directory, and DNS Oversee and maintain firewall and network security configurations (e.g., Fortinet, Cisco ASA, Palo Alto) to ensure system integrity and protection Manage and support backup solutions and disaster recovery processes to safeguard organizational data Execute system updates, patch management, and upgrades to maintain security and system performance Control and manage user access, permissions, and authentication systems , including Multi-Factor Authentication (MFA) Maintain accurate documentation of incidents, system changes, and infrastructure procedures following best practices Contribute to infrastructure initiatives such as system implementations, upgrades, and cloud or on-premises migration projects 📚 Required Skills Windows Server administration (AD, DHCP, DNS, Group Policy) Experience with firewalls (configuration, troubleshooting, policies) Knowledge of networking protocols (TCP/IP, VPNs, VLANs) Virtualization platforms (VMware, Hyper-V) Backup and recovery tools (Veeam, Acronis, etc.) Endpoint protection and patching tools ITIL practices and ticketing systems (ServiceNow, Jira, etc.) Strong troubleshooting skills for both hardware and software issues. Basic knowledge of Windows and macOS environments, as well as common business applications. Good communication skills Ability to work independently and as part of a team. Require to travel to different client sites to deliver technical support and services. (Depends on tickets) ✅ Certifications (Nice to Have) CompTIA Network+ / Security+ Microsoft Certified: Azure Fundamentals or similar Cisco CCNA (especially for firewall/networking-heavy roles) Fortinet NSE certifications ITIL Foundation EA Personnel Name: Lian Ching Huey (Joanne) EA Personnel No: R25130004 EA License No: 16C8004

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Company Intel

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