Regulatory Partnership Manager

About the role

Ko wai mātou - About us Kia ora. We're Foodies. You know Gilmours, New World, PAK'nSAVE, and Four Square, right? That's us! With more than 320 stores and over 27,000 Foodies across Te Ika-a-Māui, Foodstuffs North Island is a co-operative proudly owned by our Members. Our purpose is simple - making sure New Zealanders get more out of life, and we're driven by our aspiration to be one of New Zealand's most customer-driven and productive retailers. Our Retail Operations & Transformation team are laser-focused on critical metrics-driving SAP and regulatory support, efficiency of in-store operations, checkout performance and play a key role with new store openings & ownership changes across all three banners. Te Tūranga - About the role As our Regulatory Partnership Manager, you'll lead how we partner with stores to strengthen regulatory outcomes across our network. You'll lead a team of Regulatory Partners to ensure risks are identified early, managed consistently, and escalated appropriately, while building systems, processes, and assurance mechanisms that lift performance across the co-operative. This is a high-impact leadership role where you'll shape how regulatory insight, assurance, and coaching come together to support store success - while keeping accountability with stores for delivery and remediation. Key responsibilities include: Leading, coaching, and developing a team of Regulatory Partners to deliver consistent, high-quality support to stores Driving peer assurance and quality oversight, including structured reviews and coaching to lift capability Acting as an escalation point for complex regulatory issues and incidents across the network Managing store portfolios to ensure risk-based focus and sustainable workloads Owning and enhancing the Mystery Shopper Programme to drive regulatory insights and action Identifying systemic risks and contributing to continuous improvement across regulatory systems and practices He kōrero mōu - About you You're a confident and pragmatic leader who thrives in complex, field-based environments and knows how to influence outcomes without stepping into delivery. You'll bring: Proven experience leading teams in regulatory, risk, compliance, or operational partner environments Strong knowledge of retail regulatory compliance (e.g. food safety, restricted sales, recalls, supplier compliance) The ability to coach others to own outcomes and make sound risk-based decisions Confidence setting expectations, holding performance to account, and lifting capability through feedback Excellent communication skills with the ability to influence store leaders and senior stakeholders Strong judgement, organisation, and a continuous improvement mindset Ngā painga - What we offer We're committed to providing awesome experiences for our people, including offering a range of benefits Free carparking - we've got over 1,000 carparks including EV plugs Southern Cross plans for you and your family Onsite café with subsidised meals, mini mart, 5% discount at our retail stores Flexible working options, a day off on your birthday, lots of fun on site activities Inhouse learning and development programmes and courses, flu vaccinations, and social network groups (we call them Tribes). Experience awesome. Achieve awesome. Be awesomely you. We're proud to have a focus on Diversity & Inclusion here at Foodies and welcome courageous behaviour, encourage togetherness, inspire our people to be their best selves in our Foodies whānau. We encourage you to apply with all your awesomeness and welcome your diverse background, including any disability, additional health and mental health needs, and/or neurodiversity. If you require accessibility support to ensure you can fairly access our recruitment process, please reach out to Recruitment.Foodstuffs@foodstuffs.co.nz . Accessibility support could include interview location, sign language interpreter, assistive technology.

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