Manager, Gift Administration (Based in NYC Office)

Responsibilities

• JOB DESCRIPTION
• POSITION SUMMARY
• The Manager reports to the Director, Development Administration and directly supervises two Development Operations Associates. This position is based in the HSS NYC office and is onsite/in-office.
• Note: This position may require the individual to work the week between Christmas and New Year's Day as well as will be limited in requesting vacation time at the end of the calendar year (November through January).
• Gift processing, receipting, and internal controls
• Oversee all aspects of gift administration and serve as a primary resource on gift processing practices, documentation requirements, and policy interpretation for internal and external constituents.
• Oversee gift entry and data quality, ensuring transaction accuracy and completeness for all gift types (e.g., checks, credit cards, wires/ACHs, securities, matching gifts, pledges, and online gifts as applicable).
• Review, reconcile, and balance daily transactions, cash reports, lockbox activity (as applicable), and receipts; research and resolve discrepancies promptly.
• Establish, document, and maintain gift processing procedures and internal controls to support audit readiness, segregation of duties, and risk mitigation.
• Ensure gifts are coded accurately (fund/designation, appeals, solicitor/crediting, soft credits, restrictions, and tribute/memorial details) in accordance with organizational policy.
• Facilitate the receipt of gifts, as applicable, e.g., confirm matching gifts, confirm gifts from DAFs and foundations that require certification or banking information, file gift receipts, etc.
• Acknowledgements, donor communication, and stewardship support
• Develop, maintain, and monitor the acknowledgements and receipting process to meet departmental standards for personalized and timely donor communications, including required tax language and substantiation for applicable gift types.
• Maintain templates and business rules for acknowledgements; partner with colleagues to troubleshoot exceptions and resolve donor inquiries related to gift details, receipts, and documentation.
• Support stewardship and donor relations needs by providing accurate gift and pledge histories, tribute notifications, and related reporting.
• Data integrity, systems, and process improvement
• Partner with the Director to establish and maintain data integrity standards and practices; monitor data hygiene and implement ongoing quality assurance routines (e.g., de-duplication, address hygiene, constituent coding consistency, and exception reports).
• Serve as a system power user for gift administration functionality; help define requirements, test enhancements, and support upgrades/changes for fundraising systems and related tools.
• Identify, recommend, and implement process improvements (automation, batching, standardization, documentation) to increase accuracy and throughput wh

Benefits

Additional Information

How you move is why we're here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let's talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise. Emp Status Regular Full time Work Shift Compensation Range The base pay scale for this position is $84,000.00 - $127,875.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.

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