Service Delivery Enablement Coach

Requirements

• 5+ years of experience in technology or service management
• Proven experience in delivering ITIL training and coaching services
• Exceptional communication and interpersonal skills
• Analytical mindset with ability to assess complex situations and provide practical solutions
• Deep working knowledge and understanding of ITIL and IT Service Management.
• Working knowledge of ServiceNow is a plus
• Consulting experience is a plus
• Advanced knowledge o

Benefits

Additional Information

About Rimini Street, Inc. Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner. The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation. To date, over 5,300 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted enterprise software solutions provider. To learn more, please visit riministreet.com, and connect with Rimini Street on Twitter, Instagram, Facebook, and LinkedIn. (IR-RMNI). We are actively seeking a Service Delivery Enablement Coach. This is an onsite position - São Paulo office location. Position Summary Reporting to the Director of ITIL Center Of Excellence, the ITIL coach/trainer will promote the organization's culture and manage the department's training program to educate and align resource capabilities with company processes, policies, and various international quality standards including ISO/IEC 2000 (IT Service Management Code of Practices.) This position collaborates with leadership and support teams to oversee the smooth delivery of quality training solutions and manages the certification processes. A qualified candidate will have recent experience managing global ITIL training programs and possess accredited training and ITIL certifications. In addition, this person will assist with improvements to current internal managed services methodologies, recommend new processes, procedures, and provide analytical support, training, and guidance to other teams as needed. Working with numerous remote team members spread across multiple time zones is required in this role. Essential Duties & Responsibilities Design, deploy, and operate a global ITIL and IT Service Management training and enablement program that supports consistent service delivery across all Global Command Centers (GCC). Translate existing standard operating procedures into clear, easy‑to‑understand training materials, presentations, and reference guides to ensure consistent enablement and adoption across global teams. Develop and maintain training decks, workshops, and enablement content that explain what the standard process is, why it matters, and how teams are expected to follow it. Deliver live and virtual training sessions for global delivery teams, with a primary focus on enabling the Brazil GCC to align with global standards. Provide 1-on-1 coaching and mentoring to individuals and teams to support correct understanding and application of approved service delivery processes. Support rollout of new or updated processes through structured enablement plans, including training, communications, and reinforcement activities. Conduct standard assessments to evaluate process understanding and adoption across teams and track training completion and enablement progress. Identify areas where teams struggle with process adoption and adjust training and coaching approaches to improve understanding and consistency. Act as the primary enablement point of contact for the Brazil GCC while working closely with other global delivery centers to drive alignment. Utilize multiple training methods including presentations, virtual interactive workshops, group sessions, and instructor led training to promote consistent capabilities and behaviors. Additional Duties & Responsibilities Demonstrate high levels of energy in your leadership. Advocate for the team and uphold our culture of accountability through effective communication. Strive for excellence and maintain high-quality standards in all work performed. Foster trusted advisor relationships with business partners by demonstrating credibility, reliability, empathy, and a focus on their needs. Perform additional job-related duties and responsibilities as assigned. Qualifications/Skills/Experience Education Bachelor or master's degree in Computer Science or related field, or equivalent work experience ITIL certification at the Expert or Master Level Locations São Paulo, Brazil Language Fluent English and Portuguese

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