Senior Enterprise Program Manager

Responsibilities

• Oversee the operational management, governance, optimization, and lifecycle management of Coretelligent's enterprise application ecosystem supporting service delivery, automation, monitoring, customer engagement, and business operations
• Develop and maintain platform roadmaps aligned to operational scalability, service delivery excellence, automation initiatives, and business priorities
• Partner closely with business stakeholders, developers, operational leaders, and vendors to gather requirements, prioritize initiatives, and translate business needs into actionable platform solutions
• Lead platform-related projects and initiatives across the enterprise application stack, including:
• Workflow automation
• Systems integrations
• Process standardization
• Reporting enhancements
• Platform modernization efforts
• Support platform interoperability and integration standards across enterprise applications, APIs, monitoring systems, and operational tooling
• Facilitate recurring standups, roadmap discussions, stakeholder meetings, vendor alignment sessions, and cross-functional planning conversations
• Coordinate User Acceptance Testing (UAT), release planning, change management, and platform enhancement initiatives
• Help drive operational maturity across enterprise systems, including process improvement, governance, documentation, and continuous optimization
• Manage vendor relationships, licensing discussions, platform evaluations, and feature enablement across the application portfolio
• Partner with internal developers and technical teams to prioritize work, manage dependencies, and support successful execution across release cycles
• Support reporting visibility, dashboard development, KPI tracking, and operational analytics across platforms and business functions
• Maintain visibility into platform reliability, adoption, operational health, and ongoing initiatives across the organization
• What You Bring to the Table:
• 5-10+ years of experience in enterprise applications, technical program management, platform operations, business systems, or related roles
• Experience working with enterprise operational platforms such as ServiceNow, Salesforce, LogicMonitor, Liongard, Kaseya, Sage Intacct, and similar operational or automation platforms
• Strong understanding of IT service management (ITSM), workflow automation, systems integrations, SaaS platforms, operational tooling, and platform lifecycle management
• Experience supporting enterprise-scale platform implementations, integrations, optimization initiatives, and operational process improvements
• Familiarity with APIs, automation frameworks, reporting platforms, dashboards, and operational analytics
• Ability to balance long-term platform strategy with evolving operational priorities in agile environments
• Strong communication, stakeholder management, organizational, and prioritization skills across technical and non-technical teams
• Experience partnering cross-functionally with developers, operational leaders, vendors, and business stakeholders
• Experience within MSP, IT services, SaaS, or technology-driven environments strongly preferred
• ServiceNow, Salesforce, ITIL, Agile, PMP, or related certificati

Requirements

• The ideal candidate understands both the operational and technical side of enterprise platforms, can balance strategic roadmap planning with day-to-day execution, and is comfortable managing competing priorities in a fast-paced, evolving environment.
• Remote (U.S) | Exempt | Reports to Chief Operating Officer

Benefits

Additional Information

At Coretelligent, we take ownership of the technology our clients rely on every day. We partner with growing, highly regulated organizations that need secure, dependable IT environments built to scale. Our role goes beyond support. We bring structure, clarity, and accountability to complex technology landscapes so leaders can move forward with confidence. Over the past several years, Coretelligent has entered a new chapter. We have strengthened our leadership team, modernized our service delivery, and sharpened our focus on long-term client outcomes. Our work spans managed IT, cybersecurity, cloud, and strategy, delivered through a model designed for consistency, transparency, and trust. We are building a team of professionals who care deeply about quality, ownership, and continuous improvement. If you value clear expectations, thoughtful collaboration, and work that genuinely matters to the businesses you support, you will feel at home here

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