Wellness Program Manager

Requirements

• 2+ years of experience in a fitness or wellness leadership role
• 2+ years of hands-on experience in both personal training and group fitness instruction
• Required certifications: Personal Training certification (NSCA, NASM, or ACE), current CPR/First Aid, and Group Fitness certification(s)
• Associates or Bachelor degree in Exercise Science or Kinesiology preferred but not required.
• Proven ability to deliver personal training and group fitness programming that drives member engagement and retention
• Comfort owning revenue targets and converting complimentary sessions into paid services
• Proficient in scheduling, membership management, and performance tracking systems
• Flexible availability, including early mornings, evenings, and occasional on site events
• Strong ownership mindset with the ability to operate independently in a fast-paced environment

Additional Information

Salary Range: $65K + 40% commission on training sessions and up to a $4k annual performance bonus. Benefits: FREE employee-only medical coverage, a 4% employer 401(k) match, and full access to the on-site wellness center. Other incredible benefits HERE. Location: 2 N Riverside Plaza, Chicago, IL 60606 located at the beautiful Two North Riverside Plaza Work Hours: Monday-Friday between 7:00am - 3:00pm with flexibility required depending on site needs. Reports to: Client Operations Manager Your Mission: The Wellness Visionary You are the catalyst for a high-performance lifestyle, delivering a sophisticated fitness experience that serves as the crown jewel of the site's amenities. Your mission is to lead an elite coaching team and design inclusive, goal-oriented programming that inspires members to reach their peak. Through a relentless focus on high-touch service and revenue-driven strategy, you ensure the wellness center is a premier destination for health and community. Your Focus: As the driving force behind the site's longevity culture, your focus is to deliver a sophisticated, high-touch wellness experience that goes far beyond a standard gym floor. You will lead the development of elite fitness programming and personal training services while directly managing a team of coaches to ensure every member interaction is personalized and goal-oriented. By blending operational excellence with revenue-driven strategy, you transform the wellness center into a premier amenity that fuels member retention and showcases the building's commitment to a holistic lifestyle. Our Core Values: Playbook's culture is based on a shared respect for our lived values HERE. Fit with our values is a critical component of our hiring process, and you and all of our colleagues are expected to live our core values in interactions with team members, customers, and stakeholders. An assessment of how you have exhibited our values is also an important part of your performance review process. Our Commitment To You: Playbook is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We know the more inclusive we are, the greater our impact will be! A Quick Note About Salaries: We list salaries based on a few key factors. These include location-specific budgets, market trends, team size, and the scope of the building. Since we're a national company working with office properties of all shapes and sizes, the listed salary is tailored specifically to this role and may differ from similar-titled roles on our Careers Page. Curious or want to chat more about it? We promise to be open and transparent about these details throughout our interview process.

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