Skip to main content
Back to jobs

Business Development Senior Director (CX Partnerships)

External
kantar logoKantar · London, UK
Full-timeHybrid2w ago
LeadershipNegotiation
Cover LetterConnect

Prepare for this interview

Elite

AI-generated questions, company research, and talking points tailored to this role

Responsibilities

  • Lead CX new‑business hunting across the UK, opening doors and winning large, complex CX programmes.
  • Create and execute competitive displacement strategies, targeting accounts held by competitors and positioning Kantar as the partner of choice.
  • Build trusted relationships with senior client stakeholders, including CX, Marketing, Digital and Operations leaders.
  • Shape and lead high‑value CX opportunities end‑to‑end, from discovery through to negotiation and close.
  • Work closely with Qualtrics and Medallia to develop joint go‑to‑market activity and win shared client opportunities.
  • The ideal skills & experience
  • A proven track record of winning large, complex CX or consulting‑led deals, including competitive wins.
  • Strong understanding of the CX ecosystem, including platforms, insight, analytics and transformation.
  • Direct experience working with, or alongside, CX platforms such as Qualtrics and/or Medallia.
  • Confidence engaging and influencing senior client stakeholders, including C‑suite leaders.
  • A disciplined, commercial approach to pipeline management and opportunity qualification.

Benefits

The opportunity to shape how Kantar wins CX work at a strategic level.Exposure to some of the world's most influential brands and complex business challenges.Life Leave and Volunteering Days to support what matters most to you.Enhanced pension and parental leave policies.A hybrid working model, with time spent collaborating in our London office and with clients.Why join Kantar?Kantar is one of the most recognised and trusted brands in its industry, with unmatched depth of experience and global reach. What makes this moment different is how much is changing at once.We're investing in AI, technology and new ways of delivering intelligence that help brands grow in more complex environments. People joining Kantar now are not stepping into something finished. They're joining a business that is evolving - and helping to shape what comes next.If you want to work on iconic brands, solve complex problems and be part of a collaborative, inclusive culture, Kantar offers that opportunity.Business Development - Customer ExperienceOur Business Development teams sit at the heart of Kantar's growth agenda. In Customer Experience, we bring together insight, analytics, consulting and technology partnerships to help organisations design, measure and transform experiences that drive growth and loyalty.#LI-ED2 #LI-HybridLocationLondon, South Bank CentralUnited KingdomKantar Rewards StatementWe go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that's out of the ordinary and join us.We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration.We wantHealth insuranceParental leave

Additional Information

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. To start a career that is out of the ordinary, please apply... Job Details Kantar is the world's leading AI‑native marketing data and analytics business and an indispensable brand partner to the world's top companies. We combine the most meaningful attitudinal and behavioural data with deep expertise and advanced analytics to uncover how people think and act. We help clients understand what has happened and why, and how to shape the marketing strategies that shape their future. Senior Business Development Director Function: Business Development - Customer Experience Location: UK (London‑centric, hybrid) Reporting to: Head of Business Development / CX Leadership Role Type: Senior Hunter | Growth Leader | Strategic Deal‑Maker Skale 80 : Skale is Kantar's internal job‑level system that shows the scope, impact and seniority of a role. Why this job is important Customer Experience is a critical growth priority for Kantar, and winning large, high‑impact CX programmes is central to our competitive advantage. This role exists to create, shape and win complex CX opportunities that materially grow our business - opening new buying points, displacing competitors and expanding our footprint with senior CX decision‑makers. As a senior CX hunter, you'll be at the forefront of how Kantar goes to market in Customer Experience. You'll bring ambition, commercial judgement and deep client understanding to some of our most strategically important growth opportunities. Your success will directly influence Kantar's CX pipeline, partnerships and market credibility.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at kantar? Share your experience

Interested in this role?

Apply on the company's website.

Cover LetterConnect