Manufacturing Team Assistant

About the role

Cochlear is looking for a friendly, professional, and highly organised Team Assistant to join our Global Manufacturing team. This is a permanent opportunity based at our state-of-the-art manufacturing facility in Newstead . In this hands-on and varied role, you will be a key support across the site-working closely with Managers, Supervisors, Engineers and Team Members to ensure smooth day-to-day operations. You'll thrive if you enjoy being at the centre of activity, take pride in accuracy and organisation, and enjoy supporting others in a fast-paced environment.

Responsibilities

• You will provide a mix of reception, coordination, and administrative support, including:
• Providing high-quality administrative and secretarial support to the VP Manufacturing and on-site teams
• Acting as a professional first point of contact for visitors and team members, supporting reception coverage as required
• Managing email correspondence, key communications, and stakeholder enquiries
• Coordinating calendars, meetings, and site events
• Supporting onboarding activities and delivering Kronos training to new starters
• Maintaining communication boards, signage, and labelling across the shop floor in line with CMS 5S standards
• Managing document control processes including filing, archiving, and record keeping
• Updating and verifying payroll and timekeeping data (e.g., Kronos)
• Acting as a point of contact for payroll queries, ensuring timely follow-up with relevant teams
• Raising and tracking helpdesk requests to completion
• Supporting team coordination and coverage across the global manufacturing network
• What Success Looks Like
• In this role, your success will be measured by your ability to deliver high-quality, timely, and accurate support across a range of activities, including:
• Delivering fortnightly direct payroll accurately and on time, including raising pay corrections where required
• Maintaining accurate payroll records and ensuring documentation is archived in line with requirements (e.g., DTR & PDM)
• Responding to payroll enquiries promptly and supporting team members to navigate systems such as Workday
• Managing Kronos timekeeping processes effectively, including exception schedule changes (ESC management)
• Supporting onboarding at scale in line with hiring plans, including system setup and training
• Providing reliable, proactive administrative support across Manufacturing teams and senior stakeholders
• Contributing to quality and compliance activities (e.g., GDP reviews on travellers as required)
• Coordinating and supporting key meetings, including minute taking, content preparation, and follow-up
• Managing purchase orders, goods receipting, and corporate expense processes
• Maintaining accurate documentation and ensuring controlled documents are up to date
• Supporting site operations, including communication boards, dashboards, and visiting stakeholder coordination
• Demonstrating a strong safety mindset by identifying and reporting hazards and contributing to a safe work environment
• About You
• You are a proactive and reliable Team Assistant who enjoys working in a dynamic, people-focused environment.
• You bring:
• Demonstrated experience in administration, coordination, or a similar support role
• Experience in reception or customer-facing environments, with a professional and approachable manner
• Strong communication and interpersonal skills, with the ability to build relationships across all levels
• Excellent organisational skills and the ability to manage competing priorities effectively
• High attention to detail, particularly when working with data, documentation, and systems
• A flexible, resourceful, and team-oriented mindset
• Highly regarded:
• Experience with payroll or timekeeping systems (e.g., Kronos)
• Exposure to ERP systems such as Oracle or SAP
• Experience coordinating events or team activities
• Strong MS Office and general computer literacy skills
• Why Join Us
• As a Team Assistant, you'll play a critical role in supporting a high-performing manufacturing environment and enabling teams to do their best work.
• You'll have the opportunity to:
• Work collaboratively across multiple functions
• Build your skills in a high-tech manufacturing environment
• Contribute to process improvements and operational excellence
• Gain exposure to a wide network of stakeholders
• At Cochlear, our people tell us the number one reason they enjoy working here is the opportunity to make a real difference in people's lives.
• Cochlear Summary
• Cochlear's mission is to help people hear and be heard. Around the world, more people chose a Co

Benefits

Additional Information

Change people's lives and we love what you do! Cochlear develops world-leading medical devices that help people hear. As a top 50 medical device company and the market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people's lives.

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