Operation Manager Meetings & Events

Benefits

Additional Information

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. The purpose of this role is lead and optimize event operations across Germany, ensuring high-quality delivery and operational excellence. You will actively participate in the EMEA Leaders community, develop deep understanding of creative and production as key growth drivers, and serve as the agency's brand ambassador in the German market.ç What you´ll Do: Operational Leadership - Be responsible for end-to-end event operations for German and international projects - Drive operational excellence through process improvement and continuous refinement - Manage P&L, capacity planning, and prioritization - Monitor key metrics (profitability, delivery quality, timelines, client satisfaction) using data analytics - Ensure risk management, compliance, and quality standards Team Leadership - Lead, coach, and develop the Team Leader and planning team - Foster a high-performance culture focused on accountability and collaboration - Communicate strategically to align teams around organizational vision and priorities Creative & Production Integration - Develop deep understanding of creative and production workflows as growth drivers - Partner with Creative and Production teams to enhance event quality and client value Strategic Decision-Making - Analyze operational data to identify patterns, inefficiencies, and best practices - Drive transformation initiatives and communicate change clearly to stakeholders - Develop performance reports for EMEA leadership Client Relationships - Partner with Sales and Account Management to ensure delivery aligns with client expectations - Serve as trusted advisor to key clients, presenting solutions with confidence - Use client analytics to identify upsell opportunities and strengthen partnerships Brand & External Engagement - Act as a representative for the brand in the German market, improving visibility and thought leadership - Build relationships with industry associations, influencers, and thought leaders - Participate in industry forums and conferences to build credibility EMEA Leaders Community & Global Collaboration - Actively participate in EMEA Leaders community to share insights and contribute to organizational learning - Collaborate with global business partners and operational peers across regions - Communicate regional insights to global leadership What We´re Looking For 8-12+ years in event operations, production, or agency project delivery (B2B environment) Strong understanding of event delivery, production workflows, and creative integration Confirmed experience developing team leaders and leading multi-layered teams Track record in organizational change and process improvement - Ability to use data analysis to drive operational decisions Strong people leadership and communication skills (internal and external) Experience in industry engagement and partner relationship management Experience being responsible for operations across Germany Background in building organizational reputation through critical communications Fluent in English and German Willing to travel regularly within Germany and occasionally internationally Location Germany The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family . Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at travelhrportal? Share your experience