IT Support Engineer

About the role

PHINIA: Advancing sustainability today, powering a cleaner tomorrow. PHINIA is an independent, market-leading, premium solutions and components provider with over 100 years of manufacturing expertise and industry relationships, with a strong brand portfolio that includes DELPHI®, DELCO REMY® and HARTRIDGE™. With over 12,500 employees across 43 locations in 20 countries, PHINIA is headquartered in Auburn Hills, Michigan, USA. At PHINIA, we Provide fuel systems, electrical systems, and aftermarket products and solutions of the highest quality - developed and manufactured responsibly - that are designed to enhance efficiency and reduce the environmental impact of vehicles, industrial machinery, and other applications. In doing so, we contribute to a cleaner tomorrow, treat our people and surrounding communities with respect, and hold ourselves accountable to robust ethical standards. Our Culture PHINIA promotes and cultivates an inclusive culture and diverse perspectives, strives to maintain its reputation for excellence, thrives on the power of collaboration, and fosters the development of our talented employees. We believe in making a positive impact through our business and actions, and we take our collective responsibility seriously. Career Opportunities We believe in building a brighter tomorrow for our employees as well as our customers and encourage you to learn about our long history, strong culture, new technologies, and future vision. We offer a strong local presence and interesting global opportunities. Join us on this shared journey toward a brighter tomorrow. JOB PURPOSE The IT/OT Client Technologies Specialist is primarily responsible for the IT client environment and covers workshop areas known as OT (Operational Technologies), which focus on the industrial landscape. They perform tasks to improve and support the desktop environment, provide specialized IT services (e.g., support for high-level meetings, root cause analysis, client consulting), and provide services related to IT facilities (e.g., audiovisual environment, security systems, printers/copiers). The Client Technologies Specialist also provides on-site support to Service Desk teams as needed.

Responsibilities

• Service Delivery
• Helps build IT service relationships with customers
• Ensures that quality services are delivered in accordance with the agreed-upon SLA
• Willing to be part of distributed service teams and take ownership of one or more specific service teams
• Ensure that specified systems, processes, and methodologies are followed and ensure effective monitoring, control, and support of service delivery.
• Understands the principles of incident, problem, and change management
• Ensures the delivery of first-class IT services across all locations for infrastructure services
• Support the establishment of processes around service management
• Provide 1st and 2nd level support, as well as lead local client/infrastructure and LAN change activities
• Support for local production/manufacturing connectivity
• Installation, configuration, and support of printers
• Point of contact for hosting services.
• Customer and Asset Services
• General support for desktop and laptop computers
• Configure new and existing equipment in accordance with corporate standards for deployment
• Install and troubleshoot desktop applications
• Maintain license management and version control
• Participate in the hardware upgrade project
• Maintain client security settings (e.g., administrator rights, software installations, etc.)
• Service Desk
• Service desk support via phone, email, chat, etc.
• Provide and maintain telephone system and mobile device support.
• Ensure that remote and on-site support issues are resolved to the satisfaction of customers.
• LAN Services
• Provide basic network, security, and printing support.
• Operation Technologies (OT Shop Floor) Focus:
• Incident and service request support
• Maintain a high level of service for automation systems (PLC, SCADA, etc., when implemented)
• Coordinate maintenance and support for embedded systems, data acquisition systems, control systems, instrumentation, and test equipment computers/servers.
• Configure and migrate new and existing IT devices in accordance with corporate standards for deployment
• Backup and maintenance of data on shop floor storage servers (line edge).
• Maintenance of industrial networks
• Device communication support (CAN, Modbus, Ethernet, GPIB, Serial, etc.)
• Plant maintenance and database management (MySQL, SQL Express, and others, Oracle, etc.)
• Point of contact for plant products and software support.
• Point of contact with the Shop Floor Business representative.
• Teamwork and interface with the IT Desk Side support team (standardization of the global IT infrastructure)
• Documentation support and improvement (layout, dependencies, diagrams, etc.)
• Participation in hardware integration/updates
• Standardization and consulting for HW & SW Apps

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