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Digital Media Senior Associate - Customer Support (Projects) - Shopping

External
Google Operations Center logoGoogle Operations Center · Philippines
Full-timeOn-siteToday
Google AdsGoogle Analytics
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Requirements

  • Real time support experience (Chat support) and Phone as needed
  • Experience in supporting Advertising products like AdWords (Search, Display, Shopping, Mobile), Google Analytics, with in-depth knowledge of various online advertising models (Search, Display, Shopping, Mobile, Video etc)
  • Experience of handling LCS (Gold/Platinum) Customers (High Revenue)
  • Strong customer service skills, including the ability to make decisions based on the best interests of the customers
  • Analytical mindset, with the ability to recommend internal process improvements and to identify the information required for appropriate troubleshooting
  • Highly responsible and productive under time pressure and able to prioritize high volumes of work
  • Google Ads Certification - Commerce/Shopping

Benefits

We support you with competitive wages and with comprehensive health care including medical, dental and vision coverageWe support your family with gender-neutral baby bonding leave, 18 week birth-parent maternity leave, and generous life, accident and disability insurance minimumsEmployees who work onsite can enjoy free meals and snacks, and fun onsite experiencesInformation collected and processed as part of your Google Operations Center (GOC) jobs profile, and any job applications you choose to submit, is subject to GOC's Applicant and Candidate Privacy Policy .To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes.Health insuranceDental insuranceVision insurance

Additional Information

Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals-all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! As a Digital Media Senior Associate, you will be responsible for providing support to clients and advertisers on all aspects of Google's commerce products, including AdWords, Analytics, and Shopping. You will work with clients to troubleshoot campaign performance issues, provide recommendations for improvement, and ensure that they are getting the most out of their advertising campaigns. You will also work with internal teams to gather feedback and improve the products and services that Google offers. Position Responsibilities Provide support to clients and advertisers on all aspects of Google's commerce products, including AdWords, Analytics, and Shopping Provides prompt and efficient service to Account Managers including the appropriate escalation and consult channels Maintains acceptable performance metrics such as quality, productivity, timeliness, and attendance Actively seek solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channels including improvement suggestions Liaise with other departments and teams as required to resolve Customer issues and questions Gather feedback from clients and internal teams to improve the products and services that Google offers

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