Retail Senior / Store Manager

Responsibilities

• Driving Business Performance
• Drive store growth and profitability through strong understanding of KPIs, retail strategies, and customer trends
• Execute sales strategies to achieve targets while ensuring optimal inventory levels and product availability
• Partner closely with the retail team to strengthen selling skills and overall store performance
• Delivering Exceptional Customer Experiences
• Lead and motivate the team to create memorable and personalised customer experiences
• Ensure the highest standards of customer service and client engagement are consistently delivered
• Handle customer concerns professionally and support service recovery when required
• Maintain strong product knowledge and stay updated with the latest fashion and footwear trends
• Maintaining Operational Excellence
• Oversee daily retail operations including rostering, stock management, stock take, and store procedures
• Ensure smooth store operations while adapting quickly to business needs and challenges
• Maintain visual merchandising and presentation standards aligned with brand expectations
• Leading & Developing the Team
• Inspire, coach, and develop team members to achieve sales goals and service excellence
• Foster a positive and collaborative team culture within the store
• Identify and nurture top performers while supporting career growth and succession planning
• Motivate the team through recognition, teamwork, and strong leadership
• Staying Ahead in the Industry
• Keep up with footwear, fashion, and lifestyle trends to ensure the store remains competitive and engaging
• Develop strong product expertise and confidently communicate brand value to customers and team members

Requirements

• Proven experience in retail management within fashion, footwear, or lifestyle brands
• Strong understanding of KPIs and experience driving business performance
• Passion for fashion, sneakers, and customer engagement
• Strategic mindset with strong leadership and people management skills
• Positive, energetic, and adaptable in a fast-paced retail environment
• Why Join Us?
• Attractive salary package with incentives
• Career growth opportunities within an established international retail environment
• Staff purchase privileges and attractive benefits
• Dynamic and supportive team culture
• Opportunity to work with a premium lifestyle brand loved by fashion and sneaker enthusiasts worldwide
• Interested applicants, kindly email your resume to irene-lim@worldmode.com or WhatsApp to 9139 9613.
• Only shortlisted candidates will be contacted for the next step in the hiring process.
• EA License No: 18C9197
• EA Registration No: R1110784
• EA Name: Irene Lim Choo Eng

Additional Information

Love fashion, sneakers, and streetwear culture? Join a stylish and fast-paced retail environment where creativity, teamwork, and customer experience come together. Be part of a globally recognised premium lifestyle brand known for its iconic designs, craftsmanship, and trend-forward retail experience. We are looking for passionate and driven retail leaders who thrive in a customer-focused environment and are excited to lead high-performing teams while delivering exceptional shopping experiences.

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