Lead Delivery Manager - DCX

About the role

About us We're the team behind digital retailer Very . Our purpose, helping families get more out of life, powers everything we do. We want our people to get more out of life too! If you're high-performing, ambitious and make the most of every opportunity, we want to hear from you. In return, you'll enjoy heaps of flexibility, great perks and benefits, and the freedom to be yourself, keep learning and take your career wherever you want it to go. If you love making a difference, you'll love making it sparkle for millions of Very customers. ✨ About the role Leads the end-to-end delivery of large scale initiatives and/or programmes of optimisation activity across one or more squads as well as ensuring delivery of small change and business-as-usual (BAU). The Lead Delivery Manager ensures delivery excellence, fosters a high-performing delivery culture, and drives continuous improvement. A Senior Delivery Manager is able to manage complex, high-risk products, and services. This role sits within our Digital Customer Experience (DCX) tribe. We are striving to create a world class customer experience across our Mobile and Web platforms. We are in control of building this exciting future and are looking for like-minded individuals to help make this a reality. We need people with strong backgrounds in digital retail to help us on this journey as we strive to define, design, build and run frictionless experiences that sets The Very Group apart from other online retailers Key Responsibilities Team Leadership and delivery Leads cross disciplinary teams (direct or matrix/internal/third parties) to deliver on time, to cost, with the right quality outcome for the customer Facilitates squad ceremonies (e.g., stand-ups, retrospectives, planning) Monitors and drives the overall progress and performance of their squads and initiatives. Track progress against sprint goals and delivery milestones Establishes and manages delivery plans and roadmaps for their squads and initiatives. Ensures alignment between delivery plans and dependencies across squads. Collaborates with Product Managers and Business Analysts to refine and prioritise backlogs. Facilitates cross-team collaboration and removes blockers. Ensures clear communication and transparency within their delivery teams. Acts as a strong leader and role model demonstrating an excellent delivery mind set and promoting a culture of accountability Contributes to improving delivery capability across their squads and through their direct reports. Facilitates the delivery of high-quality software regularly, repeatedly and predictably using a metric driven approach to continuous improvement. Monitors delivery metrics and optimises ways of working. Fosters a culture of continuous improvement and learning. Supports the Portfolio Manager in raising standards across delivery and implementing strategies to meet our delivery OKRs Takes part in and supports community forums Risk and issue management Proactively identifies and manages risks, issue, assumptions and dependencies that could impact their team's delivery and benefit realisation. Manages the escalation process to Portfolio Manager and ePMO Planning & Prioritisation: Facilitates planning cycles across squads and contributes to QPP. Works with stakeholders to facilitate the prioritisation of work from a technical and product roadmap perspective. Governance: Builds and manages the agreed governance structure across projects, small change, and BAU in liaison with ePMO. Ensures all key stakeholders are held accountable for their part of the delivery. Ensures that all key decisions are documented and have the right level of sign off. Monitors and manages delivery performance, risks, and status Ensures all work is managed in scope and any change requests are managed and impacts surfaced Resource & Capacity Management: Manages allocated squad and team capacity; aligns resourcing to priorities and optimising the allocation of resources. Identifies and resolves resource bottlenecks in liaison with the Portfolio Manager. Financial Management: Manages budget allocations and tracks spend across their allocated squads and initiatives. Ensures that regular cost reviews are held ensuring that any issues are escalated. Supports the creation of business cases and benefits tracking. Acts to support decision making through provision of advice and information to senior management regarding investments and priorities. Stakeholder Engagement: Engages regularly and builds productive relationships with senior leaders, Heads of Product, Heads of Tech, and delivery teams. Provides clear communication on progress, risks, and changes to the ePMO and business stakeholders. Change Management: Supports effective transition of changes into BAU. Reporting & MI: Provides regular initiative and roadmap updates ensuring risks are highlighted and mitigation plans are in place Delivers accurate and timely reporting on KPIs and delivery metrics. About you The Lead Deliv

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