Sr Specialist, Sales Operations/Support

About the role

Grade Level (for internal use): 09

Responsibilities

• Act as a strategic partner and retention champion for Revenue leadership, using the Customer Retention Framework to support account teams in all aspects of retention.
• Provide complex deal enablement and reduce internal touchpoints through end-to-end facilitation of the retention process, including account planning, deal preparation, and billing coordination for complex and high-risk accounts.
• Lead stakeholder and cross-functional coordination for identified accounts, ensuring alignment, consistency, and delivery of exceptional client service.
• Support effective renewal negotiations with clients in partnership with Account Managers and Leaders, ensuring optimal renewal outcomes.
• Monitor market, competitor, and account trends, advising on deal strategy and escalating internally as necessary.
• Deliver regular revenue forecast updates on assigned accounts, identifying and escalating potential risks or concerns.
• Drive the adoption and utilization of enablement tools, advising frontline teams on effective pricing, packaging, retention strategies, and opportunities for up-selling and cross-selling.
• Continuously develop and refine expertise related to the company's operations, clients, products, processes, strategies, and systems to maximize role effectiveness and client satisfaction.
• Provide back-up support for team leads and management, and complete other assignments as required and/or assigned.
• Build strong relationships across teams, promote innovation, and foster a collaborative, inclusive culture.
• Promote fun and a positive work culture-bring energy, collaboration, and motivation to your team.

Requirements

• Bachelor's degree or 3+ years of professional experience in SaaS or a similar business environment
• Proven commitment to excellence , solving complex challenges, and delivering results with a positive, "can do" attitude
• Strong communication and influencing skills with the ability to communicate effectively at all levels-internally and externally
• Excellent critical thinking and problem-solving skills , with keen attention to detail and a focus on innovation and efficiency
• Self-starter who takes initiative, brings ideas to life, and drives independent execution
• Passion for continuous improvement and curiosity to explore new ways of working
• English fluency
• Client-facing experience, preferably with retention & negotiation experience
• Sales, Support, or Enablement background preferred
• Proficient in Salesforce, Excel, PowerPoint , and other relevant data management and reporting tools
• Candidates open to work on a EMEA (mid-shift)
• About S&P Global Market Intelligence
• For more information, visit www.spglobal.com/marketintelligence .
• What's In It For You?
• Our Mission:
• Advancing Essential Intelligence.
• Our People:
• Our Values:
• Integrity, Discovery, Partnership

Benefits

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